Privacy Operations Manager-Vice President

JPMorgan Chase & Co.•Jacksonville, FL

17h

About The Position

As a Privacy Operations Manager within the Data Privacy Product Team, you will lead the development and execution of privacy controls and risk management strategies. You will serve as a trusted advisor and subject matter expert, collaborating with stakeholders across Legal, Compliance, Risk, Product, Data & Analytics, and Technology. Your work will ensure alignment with firmwide privacy requirements and drive continuous improvement of privacy processes. You'll foster a culture of privacy by design and deliver operational results through effective team leadership. This role offers you the opportunity to influence business decisions and protect customer trust. You will oversee privacy incident response, risk assessments, controls implementation, and the processing of consumer privacy requests. You'll lead a team of privacy professionals and educating business units on privacy best practices. You’ll maintain and update privacy documentation, support regulatory engagement, and collaborate on cross-business privacy strategy. Your expertise will help translate complex privacy requirements into practical solutions. You'll be in a highly visible role with significant impact on the organization’s privacy posture.

Requirements

5+ years of experience in operations management, privacy, or data protection risk management
Strong analytical, problem-solving, and strategic thinking skills
Excellent communication skills with ability to influence senior leadership
Proven leadership experience managing teams and executing large-scale initiatives
Familiarity with data management, data architecture, and data analytics
Comfortable working in a matrixed, cross-functional environment
Demonstrated ability to manage multiple complex projects and deliver results in a fast-paced environment
Experience developing and implementing privacy training and awareness programs
High level of integrity, discretion, and professionalism in handling sensitive information

Nice To Haves

Ability to translate complex privacy or data requirements into practical business solutions
Experience with incident response, investigation, and remediation of privacy breaches
Experience building data frameworks and operationalizing data risk management
Experience educating and influencing business units on data concepts or privacy by design

Responsibilities

Manage team that leads investigations of privacy incidents and coordinates remediation and root-cause assessments
Collaborate with Compliance and Legal to manage escalations and regulatory notifications
Develop and maintain privacy governance frameworks, policies, and standards
Oversee key risk indicators, metrics, and reporting related to privacy risk and control effectiveness
Drive continuous improvement of privacy processes, controls, and documentation
Design and implement mitigation strategies to reduce privacy risk exposure
Advise business teams on privacy implications for new initiatives and third-party relationships
Build and oversee implementation of privacy controls across data and systems
Develop, measure, and report on privacy metrics and control performance to senior leadership
Lead a team of privacy professionals to deliver operational results
Drive privacy awareness programs and deliver training for privacy operations and risk owners