Privacy Incident Process Analyst

JPMorgan Chase & Co.•Columbus, OH

9h•Hybrid

About The Position

Join our dynamic team & help protect customer and client confidential information by coordinating privacy incident response and driving meaningful improvements from what we learn. You’ll partner with stakeholders across the firm to contain issues, support remediation, and strengthen controls. As a Process Manager on the Privacy Incident Response Team, you support the Privacy Incident Program across multiple business areas by documenting and resolving privacy events within required timeframes. You work with partners to gather facts and evidence, assess applicable requirements, and coordinate containment and remediation actions. You also analyze incident themes to identify process and control gaps and escalate risks and issues as needed.

Requirements

2+ years of experience in the financial industry (or similar regulated environment experience)
Strong analytical skills and excellent attention to detail
Strong written and verbal communication skills; able to communicate clearly across audiences
Sound judgment and the ability to make decisions in time-sensitive situations
Ability to work independently and collaboratively in a dynamic environment
Strong time management skills; able to meet deadlines and manage multiple priorities and projects
Intermediate PC skills, including Microsoft Excel and PowerPoint
Quality-focused mindset with a strong controls orientation
Strategic thinking and planning skills with an orientation toward innovation and improvement
Ability to build effective relationships and work across multiple stakeholder groups

Nice To Haves

College degree
Experience handling escalated issues
Prior experience supporting incident management, investigations, or risk/control programs
Experience partnering with legal, compliance, risk, and security stakeholders

Responsibilities

Document privacy events in the system of record and maintain accurate, timely updates
Partner with internal teams to understand incidents, collect evidence, and drive events to resolution within required service levels
Provide guidance to contain privacy events and support customer and process remediation actions
Apply knowledge of privacy breach requirements across jurisdictions to support incident decisioning and outcomes
Draft breach notifications for customers and regulatory entities when notification requirements are triggered
Build and maintain working relationships with partners and vendors to support effective incident response
Collaborate with key stakeholders (for example: data risk, legal, compliance, security, fraud teams, and privacy champions)
Analyze incident data to produce insights, including root cause analysis and emerging trend identification
Support a strong controls environment by following documented procedures and completing routine reconciliations