Priority Response Specialist

AMERICAN REPAIR MAINTENANCE LLC • Spring Lake, MI

7h • Remote

About The Position

American Repair Maintenance (ARM) is seeking a Part-Time Priority Response Specialist to join their Client Services team. This weekend position offers a consistent schedule of Saturday and Sunday, 7:00 AM - 3:30 PM (16 hours per week). The role involves reporting to the Priority Response Supervisor and playing a vital role in delivering the highest standard of customer service during critical after-hours periods. This is an opportunity for a self-starter who is detail-oriented, reliable, able to collaborate with their team, and thrives in a fast-paced environment. There are potential opportunities for additional hours as needed, offering both consistency and flexibility.

Requirements

• 2+ years of experience in Customer Service.
• High school diploma or equivalent vocational education.
• Ability to collaborate with their team.
• Ability to thrive in a fast-paced environment.

Nice To Haves

• Self-starter.
• Detail-oriented.
• Reliable.

Responsibilities

• Resonate with the organization's mission, vision, and values and foster a culture of accountability that reflects these values.
• Dispatch field technicians and external contractors to emergency work order requests efficiently using various means of communication.
• Communicate proactively with technicians, field supervisors, and sub-contractors to ensure timely service delivery and follow-up via phone, text, and/or email.
• Create and send work orders while ensuring client portals and Keynote are consistently updated with accurate, detailed status information.
• Answer high call volumes, respond to voicemails, and monitor emails to address client and technician needs promptly.
• Research and resolve client issues through collaboration and problem-solving, working to de-escalate concerns and create positive outcomes.
• Maintain thorough notes within ARM software and promote best practices in a positive, collaborative environment.

Benefits

• Competitive hourly base pay up to $20/hr.
• Earned Sick Time: Accrue 1 hour of paid sick time for every 30 hours worked, which can be used for personal illness, medical appointments, caring for family members, and other qualifying reasons (as required by Michigan's Earned Sick Time Act - ESTA).
• Paid Overtime (when applicable).
• Fully remote work environment with the exception of initial training period (2-3 weeks, in office) and occasional meetings as needed.
• Consistent weekend schedule with potential for additional hours and growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees