week

CareAbout•Montville, NJ

23d•$16 - $23•Onsite

About The Position

Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) performs a variety of administrative and clinical duties to include support of the physician and care team in providing quality medical care to patients. The scheduler acts as a connector for the provider and patient throughout the pre-operative process.as directed or requested by Practice Manager.

Requirements

High School graduate or equivalent.
Computer literacy required.
1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
Business office procedures
Grammar, spelling, punctuation, and basic arithmetic
Medical insurance and medical billing skills
Operating all office equipment
Strong organizational and leadership skills
Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
Establishing and maintaining effective working relationships with patients, employees, and the public.
Speak clearly and concisely
Read, understands, and follows oral and written instruction.
Exceptional customer service skills
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability and willingness to help patients with check in or check out process

Nice To Haves

Experience of working in the health or other public sector organization helpful, but not necessary.

Responsibilities

Obtaining referrals/pre-certification of procedures
Scheduling required labs, radiology exams, and cardiac workup
Confirming clearance and consents are in order
Faxing all required documentation (patients consents, clearances, results, H&P., etc.) to the OR, confirming receipt of same
Finalizing schedule, arranging any special requirements (ex. equipment needs, verifies schedule with provider and patient, coordinates add-ons, follows proper procedure regarding conflicts)
Patient communications while adhering to HIPAA and OSHA guidelines
Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
Greeting patients and verifying/inputting demographic information into Practice management system.
Collecting and inputting all valid licenses and insurance information.
Collecting and posting all co-payments and payments made at time of service.
Maintaining/organizing patient documents/files
Answering phones, scheduling appointments, taking messages
Reconciling co-pays and time of service payments collected daily
Filing/labeling/sending outbound and inbound faxes
Maintain confidentiality and use discretion when handling patient’s medical records and information.
May perform charge entry process.
Completing referrals for a specialist
Prior authorization requests from patients and/or providers
Filing any/all paper
Rooming patients when checked in and provider is ready to treat the patient
Performs miscellaneous job-related duties as assigned