Printer Technician

Meta•Dallas, TX

22h•$30•Onsite

About The Position

This role involves supporting large facilities as an Onsite Service Technician, primarily focusing on the delivery and installation of printer supplies, as well as maintaining and repairing equipment. The technician will conduct technical analysis of product implementations to ensure they meet specific customer specifications. This includes troubleshooting technical problems, determining solutions, and coordinating with representatives for product solutions. The role also requires assessing product needs based on customer specifications and conducting technical training and product briefings with customers, vendors, and company representatives. A government background check is required for this position.

Requirements

2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products preferred.
Strong electro-mechanical aptitude.
Government Background check required.

Nice To Haves

Onsite Service Technician supporting large facility.
M-F work shift.
Standby Hours may be required.
Delivery and installation of printer supplies, maintains, repairs equipment.
Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solution.
Assess product needs in accordance with customer specifications.
Conducts technical training and product briefing with customers, vendors, and company representatives.

Responsibilities

Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
Effectively schedule calls to manage SLA requirements across assigned activities.
Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
Assist customer with any reported issues or questions on customer product(s).
Train Customer on appropriate usage of customer product & features.
Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
Provide Meter Reads on Devices as needed.
Present a positive image through proper attire, communication skills and personal grooming.
Assumes other special activities, responsibilities, and special projects from time to time as directed.
Work closely with Operations and Project Team’s during implementation and deployment of print technology and support services, including inventory collection and management, MADC tracking, and consumables management while monitoring adherence to all SLAs.
Conduct Train-the-Trainer and End User training as necessary; coordinate support for improved service diagnostics.
Conduct printer assessments to optimize fleet and ensure customer standards are met.