Printer Service Technician

Proven Business Systems LLC•Schaumburg, IL

10d•$40,000 - $50,000•Onsite

About The Position

The Printer Service Technician provides responsive technical support and maintenance for printing equipment and network connectivity. This role requires hands-on troubleshooting, strong customer service skills, and timely communication with both clients and internal teams.

Requirements

Proven mechanical and electrical aptitude.
Experience with maintenance and repair of office equipment (e.g., Xerox, Canon, Toshiba, HP) preferred.
Strong networking basics (TCP/IP, connectivity troubleshooting).
Solid customer service, communication, and independent problem-solving skills.
Proficient in Microsoft Office and data logging.
Valid driver’s license and reliable form of transportation.
Capable of lifting and carrying up to 50 lbs, and working in confined spaces or on ladders when necessary.

Nice To Haves

Associate’s degree in electronics, electrical engineering, IT, or related field preferred. Equivalent hands-on experience accepted.
Previous customer service and hardware repair experience is a significant plus.

Responsibilities

Respond promptly to service requests and maximize equipment uptime through efficient troubleshooting and repair.
Maintain high-level customer satisfaction by delivering professional and accurate service.
Apply analytical skills using client data, system observations, and diagnostic tools to resolve technical issues.
Engage effectively with customers, service teams, sales, and management to align on goals and deadlines.
Complete necessary administrative tasks, including ticket logging, parts usage reporting, and meter readings.
Communicate closing details, part consumption, and service outcomes accurately.
Perform additional tasks as assigned to support operational needs.

Benefits

Group health insurance (Cigna network, PPO plans, High Deductible Health Plan with employer contributions to a Health Savings Account (HSA))
Dental benefits
Vision PPO plan (EyeMed network)
Voluntary worksite benefits (critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance)
Employee discount program
Home and auto insurance services
Commuter/transit FSA
Employer provided Life/AD&D insurance ($25,000)
Employer provided Long-Term Disability (LTD) insurance
Employee Assistance Program (Disability Resource Services through BlueCross BlueShield of Illinois)
401K plan with employer match
Financial advisory services (Merrill Lynch)
Permissive time off policy
Parental leave (90-days paid Maternity leave, 10-days paid Paternity leave)
On-site fitness center