Printer Field Service Technician, I

Canon Careers•Norcross, GA

8d•Onsite

About The Position

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. This customer-facing role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. The technician will be accountable for reporting product failure trends, providing efficient and accurate field/shop/on-site maintenance, maintaining technical information and reports, showcasing strong customer communication skills, maintaining the performance of assigned machines, and facilitating performance to achieve branch/district metric targets.

Requirements

Hold a High School diploma or equivalent experience required.
Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
Ability to travel (valid driver's license and acceptable driving record necessary).
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
Showcasing strong customer communication and satisfaction skills.
Maintaining the performance of assigned machines.
Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.