Printer Field Service Manager

Canon Careers•Norcross, GA

7d•Onsite

About The Position

Canon USA, a pioneer in technology, solutions, and services, is seeking a Field Service Manager to empower a talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions. This role involves overseeing a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software. The manager will be responsible for selecting, hiring, training, and developing technical representatives, addressing and resolving customer issues, managing the warehousing process related to merchandise and inventory, and ensuring the team stays updated on new technology in an evolving industry.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
Strong communication skills including the desire to develop and lead a team.
Possess excellent time management skills.

Nice To Haves

Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.

Responsibilities

Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
Select, hire, train, and develop current and new technical representatives.
Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
Manage the warehousing process as it relates to merchandise and inventory.
Oversee the development and education of the team as it relates to new technology in an evolving industry.