Helpdesk Support
Meta•Baltimore, MD
•$22•Onsite
About The Position
Seeking a Print Support Specialist I to provide daily support for network and workstation printers in a hospital environment. This role includes printer troubleshooting and break/fix support, toner delivery, inventory management, printer procurement, documentation, customer support, and assistance with print/copy center projects. The position requires a technically skilled, organized, self-motivated individual who is comfortable working independently and spending most of the day on their feet.
Requirements
- Technically skilled
- Organized
- Self-motivated
- Comfortable working independently
- Comfortable spending most of the day on their feet
- Able to lift 50 pounds
- Able to stand for extended periods of time
Responsibilities
- Provide daily support for network and workstation printers.
- Respond to customer support requests and resolve issues quickly, accurately, and professionally.
- Troubleshoot printer hardware and connectivity issues and escalate complex problems as needed.
- Keep customers informed of issue status and resolution progress.
- Deliver toner and maintain on-site consumables inventory.
- Manage printer hardware inventory, hot-swap inventory, and procurement activities.
- Assist with printer installations, moves, replacements, and relocations.
- Support copy center operations and print production projects as needed.
- Document service requests, troubleshooting activities, resolutions, and fleet meter reads.
- Maintain printer fleet tools, databases, and records.
- Provide remote support and document troubleshooting information.
- Communicate fleet status and performance updates to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
