Print Support Specialist

Metasys Technologies/NVISH•Milwaukee, WI

13d•Onsite

About The Position

Provide daily triage and support for network and workstation printers in a large hospital environment. Respond to customer support requests, perform basic printer troubleshooting and break-fix activities, deliver toner, and ensure service issues are resolved quickly, accurately, and professionally. The role requires extensive walking, occasional local driving, lifting, multitasking, and strong attention to detail.

Requirements

High School Diploma or equivalent; additional education preferred.
IT Help Desk Support experience, including application and hardware support.
Printer break-fix or equipment repair experience preferred.
ServiceNow experience is a plus.
HP technical certifications preferred.
Strong technical knowledge of network and site-specific printers.
Excellent customer service and communication skills.
Good project management, organization, and prioritization skills.
Ability to multitask and work independently.
Ability to troubleshoot problems and develop solutions when standard procedures do not resolve an issue.
Ability to walk extensively throughout customer premises and remain active throughout the workday.
Ability to stand, bend, reach, lift, and carry printers, small multifunction machines, and other equipment.
Ability to lift or carry objects typically weighing less than 20 lbs.
Requires moderate dexterity and regular use of a keyboard, calculator, hand tools, and eye/hand coordination.
Ability to drive to nearby locations to work service tickets.
Must use a personal vehicle when traveling between locations and transporting toner or small printers.
Business casual dress required.
No COVID requirements.
Free parking available at work locations.
Work includes interaction with end users, internal teams, vendors, agencies, and other personnel.

Nice To Haves

Additional education preferred.
Printer break-fix or equipment repair experience preferred.
ServiceNow experience is a plus.
HP technical certifications preferred.

Responsibilities

Provide daily support for network and workstation printers.
Respond to customer technical support requests and resolve issues quickly, accurately, and professionally.
Perform printer triage and basic break-fix activities, including checking paper jams and identifying the cause of printer issues.
Escalate serious or complex problems to a Customer Service Technician as necessary.
Keep customers informed of problem resolution progress.
Provide end users with detailed remote access support and document complete troubleshooting information.
Document all service calls and requests using TRAC Solution.
Maintain service level requirements and support customer service expectations.
Provide regular fleet updates, including printer fleet status and performance, to the appropriate manager.
Deliver toner and transport small printers or equipment between locations as required.
Maintain on-site printer hardware, parts, toner, and consumables inventory.
Manage printer hot-swap inventory.
Support printer procurement as required.
Document and report all fleet meter reads.
Maintain printer fleet tools and databases.
Travel to nearby locations, including West Allis, Franklin, Bayview, and Oak Creek, to support service tickets.
Work independently while managing multiple support requests and priorities.
Maintain accurate documentation and demonstrate strong attention to detail.