Print Services Manager

City of Raleigh North Carolina•Raleigh, NC

2d•Onsite

About The Position

The City of Raleigh is seeking a Print Services Manager to manage the production of all marketing and administrative printing materials for all City departments. The successful candidate will be organized, resourceful and skilled at building strong relationships with internal clients and vendors. This role collaborates closely with designers, communicators and staff from departments throughout every City department to bring projects to life in print. From posters and mailers to city-wide campaigns, the Print Services Manager delivers solutions that meet quality standards, budget parameters and often tight timelines. This is a communications position and requires a cover letter. Applications without a cover letter will not be considered. You understand how important print is to a broader communications strategy. You can take a project and determine the right print approach for the audience, budget and timeline. You know how to spot quality issues and work with our vendors towards a solution. You know about bleeds, matte vs. gloss, and how large a booklet can be before it requires special binding. You thrive in a deadline-driven environment and can build strong relationships with your direct report, the full communications team, and your colleagues at all levels across the organization. You believe local government plays a big and often invisible role in residents’ everyday life, and you want help connect with them through printed materials. The City of Raleigh is now home to 500,000-plus residents, with more coming every day. As a large city, our communications must align across services, and the Communications Department is the nerve center that coordinates messaging across departments.

Requirements

Associate's Degree or 2 Years of College in Communications, Marketing, Journalism, Public Relations, or related field; 3 to 5 years' experience in digital, offset, and web printing processes, print project management, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
Knowledge Of: Printing technologies, processes, and materials
Basic copyright and trademark laws
Government regulations regarding records retention and financial practices
Contract management and compliance standards
eCommerce website software specific to the printing Industry
Design software and print technologies
Budget management and procurement processes
Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
Supervisory principles, practices and techniques
Skill In: Print services management, including project management, vendor management and client advisement
Customer service
Communication, negotiation, and problem-solving
Organization and project management
Verbal, interpersonal, and written communication
Ability To: Meet deadlines with multiple concurrent projects
Counsel clients and resolve conflicts
Apply critical thinking skills to business processes and situations
Lead and motivate a team, with a focus on staff development and training
Communicate detailed information

Responsibilities

Manages the full print production lifecycle, from gathering requirements to delivery of final products City-wide, including project plans, schedules, workflows and quality control.
Collaborates with the design team and Communications Administrators to provide technical print support and develop print specifications.
Ensures quality control and compliance with the brand and copyright standards.
Provides critical oversight to resolve escalated issues and conflicts.
Provides customer service and technical guidance on print, mailing, and specialty services.
Advises on budgets, recommends cost-effective solutions and trains internal clients on print processes.
Leads, trains, and supports one direct staff member while fostering a collaborative work environment.
Sources, selects, and manages vendors, ensuring competitive bidding and negotiation to achieve cost-effective solutions.
Develops and maintains relationships with vendors and ensures timely delivery of materials.
Contributes to strategic planning and works to consistently improve workflows to enhance workflow efficiency.
Writes and manages RFPs, bids and contracts.
Manages job estimates, creates purchase orders, and monitors expenditures against the City-wide contract.
Approves final bills for payment and ensures adherence to financial guidelines.
Completes administrative tasks, such as approving P-card transactions, monitoring project milestones, and providing input on departmental initiatives and performance measures.