Print Service Technician - Lynn, MA
About The Position
Join Xerox as a DocuCare Associate II and become an integral part of our Service Delivery team, supporting one or more customer locations to deliver exceptional managed print services. In this role, you will help maintain device performance, ensure service level commitments are achieved, and contribute to an outstanding customer experience through proactive maintenance, responsive support, and continuous improvement. This position offers an excellent opportunity to build technical expertise while making a meaningful impact on customer operations. Why Join This Team: Deliver services that directly contribute to customer satisfaction and operational success. Build technical skills through hands-on equipment maintenance and service delivery. Collaborate with experienced service professionals in a customer-focused environment. Contribute to continuous improvement initiatives that enhance service quality and efficiency. Grow your career through ongoing learning, training, and development opportunities. What You Will Do: Perform scheduled preventative maintenance on customer print devices to maximize equipment performance and reliability. Replenish consumables, maintain onsite parts inventory, and document service activities accurately. Perform first-level troubleshooting and repairs, escalating technical issues in accordance with established procedures. Maintain clean, organized devices and work areas while ensuring customer service level agreements are achieved. Support knowledge sharing, continuous improvement initiatives, and ongoing professional development to enhance service delivery. How We Set You Up for Success: Comprehensive onboarding and technical training to support your success. Ongoing opportunities for professional development and skills enhancement. Collaborative team environment focused on knowledge sharing and customer success. Established service processes, tools, and support resources to help you deliver high-quality service. Opportunity to contribute to operational improvements that benefit both customers and the business.
Requirements
- High school diploma or equivalent; additional technical training or relevant work experience is beneficial.
- Experience supporting office equipment, managed print services, field service, or a related technical service environment.
- Strong troubleshooting and problem-solving skills with the ability to follow established procedures.
- Excellent customer service, communication, and organizational skills with attention to detail.
- Ability to work independently, manage priorities, and maintain accurate service documentation.
Responsibilities
- Perform scheduled preventative maintenance on customer print devices to maximize equipment performance and reliability.
- Replenish consumables, maintain onsite parts inventory, and document service activities accurately.
- Perform first-level troubleshooting and repairs, escalating technical issues in accordance with established procedures.
- Maintain clean, organized devices and work areas while ensuring customer service level agreements are achieved.
- Support knowledge sharing, continuous improvement initiatives, and ongoing professional development to enhance service delivery.
Benefits
- Comprehensive onboarding and technical training
- Ongoing opportunities for professional development and skills enhancement
- Collaborative team environment focused on knowledge sharing and customer success
- Established service processes, tools, and support resources
- Opportunity to contribute to operational improvements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
