Print Prod Acct Spec 3 -Cus

RR Donnelley•Elk Grove Village, IL

1d•$55,700 - $83,600•Onsite

About The Position

This role is for a Print Production Specialist 3 within the Production & Manufacturing department, working the 1st Shift. The company, RRD, is a global provider of marketing, packaging, print, and supply chain solutions. They serve a large client base, including 93% of the Fortune 100, with 32,000 employees across 28 countries. RRD focuses on elevating customer engagement and reducing environmental impact through their services.

Requirements

Able to consistently apply applicable policies, procedures, regulations, and program objectives.
May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
Advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job.
Excellent oral and written communication skills to communicate effectively across departments.
Strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
Must be able to work weekends and holidays.
8+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.

Nice To Haves

Air Force MOS: 25L1:Logistics Plans and Programs
Navy MOS: LS:Navy Logistics Support
Marine MOS: 0111:Administrative Specialist
Army MOS: 42E:Administrative System Management
Coast Guard MOS: SK:Storekeeper

Responsibilities

Engage customers to gather job requirements and translate them into detailed manufacturing/kitting instructions and shipping/postal instructions.
Make suggestions to customers regarding workflow/process improvements to maximize benefits for both the customer and the company.
Provide quality review for other Print Production Specialists to ensure all information is accurate before production.
Ensure job instructions are entered and verified in manufacturing systems and queued into the production schedule.
Provide pre-sales support with customers, discussing manufacturing capabilities and requirements.
Assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
Confer with customers throughout production to keep them informed of job status, solicit additional information, and coordinate changes.
Forward/review proofs with customers and obtain approval of materials.
Coordinate production of components with other internal plants and/or external vendors.
Coordinate the resolution of customer or manufacturing issues with customer jobs.
Engage appropriate departments to verify issues and determine root causes.
Make recommendations to management on appropriate responses to issues in the best interest of the customer and the company.
Communicate with customers regarding the resolution of issues.
Monitor job progress throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards.
Tally final production runs and work performed to assemble paperwork for billing purposes.
Mentor junior level Print Production staff or work on special projects.
Determine supplies and paper needed for jobs, including the use of vendors for components.
Assist sales in the RFP process by supplying estimates and determining efficient job processing.
Perform composition and/or copy prep of customers’ products.
Perform other related duties and participate in special projects as assigned.