Print Prod Acct Spec 3 -Cus

RR DonnelleyElk Grove Village, IL
$55,700 - $83,600Onsite

About The Position

This role is for a Print Production Specialist 3 within the Production & Manufacturing department, working the 1st Shift. The company, RRD, is a global provider of marketing, packaging, print, and supply chain solutions. They serve a large client base, including 93% of the Fortune 100, with 32,000 employees across 28 countries. RRD focuses on elevating customer engagement and reducing environmental impact through their services.

Requirements

  • Able to consistently apply applicable policies, procedures, regulations, and program objectives.
  • May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
  • Advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job.
  • Excellent oral and written communication skills to communicate effectively across departments.
  • Strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
  • Must be able to work weekends and holidays.
  • 8+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job.

Nice To Haves

  • Air Force MOS: 25L1:Logistics Plans and Programs
  • Navy MOS: LS:Navy Logistics Support
  • Marine MOS: 0111:Administrative Specialist
  • Army MOS: 42E:Administrative System Management
  • Coast Guard MOS: SK:Storekeeper

Responsibilities

  • Engage customers to gather job requirements and translate them into detailed manufacturing/kitting instructions and shipping/postal instructions.
  • Make suggestions to customers regarding workflow/process improvements to maximize benefits for both the customer and the company.
  • Provide quality review for other Print Production Specialists to ensure all information is accurate before production.
  • Ensure job instructions are entered and verified in manufacturing systems and queued into the production schedule.
  • Provide pre-sales support with customers, discussing manufacturing capabilities and requirements.
  • Assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
  • Confer with customers throughout production to keep them informed of job status, solicit additional information, and coordinate changes.
  • Forward/review proofs with customers and obtain approval of materials.
  • Coordinate production of components with other internal plants and/or external vendors.
  • Coordinate the resolution of customer or manufacturing issues with customer jobs.
  • Engage appropriate departments to verify issues and determine root causes.
  • Make recommendations to management on appropriate responses to issues in the best interest of the customer and the company.
  • Communicate with customers regarding the resolution of issues.
  • Monitor job progress throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards.
  • Tally final production runs and work performed to assemble paperwork for billing purposes.
  • Mentor junior level Print Production staff or work on special projects.
  • Determine supplies and paper needed for jobs, including the use of vendors for components.
  • Assist sales in the RFP process by supplying estimates and determining efficient job processing.
  • Perform composition and/or copy prep of customers’ products.
  • Perform other related duties and participate in special projects as assigned.

Benefits

  • medical coverage
  • dental coverage
  • vision coverage
  • paid time off
  • disability insurance
  • 401(k) with company match
  • life insurance
  • other voluntary supplemental insurance coverages
  • parental leave
  • adoption assistance
  • tuition assistance
  • employer/partner discounts
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