Print Production Level 2

Computer Task Group, Inc•Cincinnati, OH

15h•Onsite

About The Position

This role serves as the primary point of contact for receiving, reviewing, and electronically logging customer print production jobs. The position involves performing document assembly, finishing, and production tasks according to customer specifications. Responsibilities include operating various standard and high-volume finishing and production equipment, estimating, scheduling, tracking, and managing incoming production jobs. Quality inspections are conducted throughout the production process. The role also includes sorting, scanning, indexing, and converting documents, integrating variable data, and packaging finished products. Maintaining production logs, reporting, billing records, and managing file backups are key duties. Additionally, the position involves asset management for office equipment, cleaning and maintaining equipment, processing faxes, collecting meter readings, managing supply inventory, and responding to equipment service needs. Basic training for customer end-users and assisting in developing work processes are also part of the role. The ability to lift up to 50 pounds and troubleshoot production issues is required.

Requirements

Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
Ability to create spreadsheets, use formulas, sort and filter data, generate graphs, and import/export information.
Experience embedding files into applications and transferring data between Microsoft Word and Excel.
Working knowledge of web browsers, internet applications, intranet systems, and email platforms.
Ability to locate, access, and utilize network-connected devices, drives, files, and printers.
Proficiency in document management, data entry, file storage, and retrieval processes.
Understanding of printer connectivity, printer configuration, and default parameter settings.
Ability to send documents to preconfigured printers and troubleshoot basic connectivity issues.
Basic mathematical skills, including multiplication, division, percentages, and calculations.
Strong customer service, communication, organizational, and problem-solving skills.
Demonstrated professionalism, business maturity, and attention to detail.
Ability to work independently and manage multiple priorities in a production environment.
Minimum of one (1) year of experience in a customer service environment.
High School Diploma or equivalent required.
Post-secondary technology training or relevant technical experience required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Previous experience in print production, copy center operations, document services, mail services, or a related production environment preferred.
Experience operating high-volume printers, copiers, and finishing equipment is highly desirable.

Responsibilities

Serve as the primary point of contact for receiving, reviewing, and electronically logging customer print production jobs.
Perform document assembly, finishing, and production tasks according to customer specifications.
Operate standard finishing equipment, including paper cutters, inserters, laminators, hole punchers, and binding equipment.
Operate office and production equipment, including printers, copiers, scanners, and fax machines.
Operate high-volume printers, copiers, folding equipment, and mail insertion equipment.
Estimate, schedule, track, and manage incoming production jobs.
Conduct quality inspections before, during, and after each production run to ensure accuracy and customer satisfaction.
Sort, scan, index, and convert hardcopy and electronic documents for print and digital distribution.
Inspect files for production issues, including fonts, image resolution, and image registration.
Integrate variable data files into print templates and perform file/document conversions using standard software applications.
Wrap, package, label, and ship finished products.
Maintain production logs, reporting information, and billing records.
Track and store completed jobs for future reuse, including file backup management.
Apply asset tags to office equipment and update asset management databases.
Coordinate and track moves, additions, and changes of office equipment assets at customer locations.
Clean, maintain, and perform operator-level maintenance on office and production equipment.
Process and distribute incoming and outgoing faxes and maintain billing records.
Collect and submit equipment meter readings.
Maintain inventory levels of production and office supplies and distribute supplies as needed.
Respond to equipment issues by contacting service personnel and utilizing designated software applications.
Provide basic training and support to customer end-users on equipment operation when required.
Assist in developing work processes, templates, and workflow improvements.
Lift and move materials weighing up to 50 pounds as needed.
Troubleshoot and resolve production issues to meet delivery, output, and quality requirements.