Print Production Level 2

Computer Task Group, Inc•Jefferson City, MO

1d•Onsite

About The Position

This role serves as the primary point of contact for receiving, reviewing, and electronically logging customer print production requests. The Print Production Level 2 position is responsible for producing high-quality print materials by operating high-volume printers, copiers, and standard finishing equipment. This includes tasks such as document assembly, finishing, packaging, labeling, and shipping of completed production jobs. The role also involves estimating, scheduling, prioritizing, and tracking incoming production work to meet customer deadlines, as well as conducting quality inspections throughout the production process. Additionally, the position handles document scanning, sorting, and conversion to digital formats, processing faxes, maintaining logs, and updating production records. Responsibilities extend to asset tagging, inventory management, equipment coordination, routine equipment maintenance, and supply management. The role also includes archiving customer files, integrating variable data, performing file conversions, and providing basic equipment training and troubleshooting support to end users.

Requirements

Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Ability to create spreadsheets, use formulas, sort and filter data, generate graphs, and import/export information.
Strong PC skills, including file management, network drives, printer connectivity, email, and web-based applications.
Experience operating production printers, copiers, scanners, and finishing equipment.
Knowledge of print production workflows, document preparation, and file management.
Basic mathematical skills, including multiplication, division, and percentages.
Strong organizational, problem-solving, and time management abilities.
Ability to prioritize multiple assignments while maintaining attention to detail.
Professional customer service skills with the ability to communicate effectively with internal and external customers.
Ability to lift up to 50 pounds and work in a production environment.
Minimum of one (1) year of experience in a customer service environment.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Previous experience in print production, copy center operations, mail services, or document finishing is preferred.
Experience operating high-volume production equipment and managing multiple print jobs is highly desirable.
Post-secondary technology training or equivalent work experience preferred.

Responsibilities

Serve as the primary point of contact for receiving, reviewing, and electronically logging customer print production requests.
Produce high-quality print materials by operating high-volume printers, copiers, and standard finishing equipment, including paper cutters, laminators, inserters, hole punchers, and folding equipment.
Perform document assembly, finishing, packaging, labeling, and shipping of completed production jobs.
Estimate, schedule, prioritize, and track incoming production work to meet customer deadlines.
Conduct quality inspections before, during, and after each production run to ensure accuracy and consistency.
Scan, sort, and convert hardcopy documents into digital formats using standard software applications.
Inspect electronic files for formatting issues, image quality, fonts, and registration before production.
Process incoming and outgoing faxes, maintain billing logs, and update production records.
Apply asset tags to office equipment, maintain inventory databases, and coordinate equipment moves, additions, and changes.
Perform routine equipment maintenance, cleaning, meter reads, and coordinate service requests when needed.
Maintain inventory of production and office supplies and distribute materials as required.
Archive and back up customer files for future reproduction and reuse.
Integrate variable data into print templates and perform standard file and document conversions.
Provide basic equipment training and support to customer end users as needed.
Troubleshoot production issues to ensure timely completion of customer requests.