Print Operation Associate - Boston, MA
About The Position
Xerox is seeking a Service Delivery Coordinator for Managed Print Services (MPS) to support print service operations for a client. The role coordinates service delivery, monitors device performance, manages service requests, and supports compliance with service level agreements (SLAs) and key performance indicators (KPIs). It serves as a primary point of contact among clients, technicians, and service delivery managers. The position includes training on Xerox systems, processes, and service delivery expectations; a structured onboarding and ramp-up period; career development opportunities; collaboration with experienced team members and cross-functional partners; and access to ongoing resources and support.
Requirements
- Ability to communicate effectively with clients, technicians, and cross-functional teams.
- Strong organizational and coordination skills to support service delivery activities.
- Ability to monitor service performance, maintain accurate records, and track operational metrics.
Nice To Haves
- Degree, diploma, or equivalent experience preferred.
- Familiarity with managed print services, asset management, or service delivery processes preferred.
Responsibilities
- Coordinate daily Managed Print Services operations to support device performance, service delivery, and customer satisfaction.
- Serve as the primary point of contact for client service requests, escalations, and ongoing support needs.
- Monitor print device performance, usage, supply levels, and service metrics, including SLA compliance, response times, resolution times, and device uptime.
- Manage the end-to-end Move, Add, Change, and Dispose (MACD) process and maintain accurate asset management records for devices, supplies, and service activities.
- Collaborate with IT teams and account managers on device installations, upgrades, and decommissions.
- Oversee toner and consumables fulfillment and automated replenishment processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
