Print Manager

The UPS Store•North Canton, OH

21h•Onsite

About The Position

Managing Print at The UPS Store. You lead the print team and set the direction for print growth. As a member of The UPS Store team, the Print Manager provides oversight and action into the Print Growth and Execution of a store operation. This position is responsible to consult with customers over the phone and in-store to gather data, establish customer’s needs and recommend print products that will meet the customer’s needs. As a print manager, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling. The print manager reports directly to store leadership team and will work under minimal supervision and will interact daily with customers, owners, store managers, team members and vendors to accomplish established business objectives.

Requirements

Knowledge and application of Adobe Creative Software and Microsoft Office (two years preferred)
Knowledge and application of printing concepts
Project management skills
Print Quoting Experience
One to two years of experience or a two-year degree in graphic design or a related field
Strong computer skills, including Microsoft Office and Adobe Suites (2 years preferred)
Production scheduling experience
Production experience with digital printing and bindery equipment
Able to work and complete tasks independently in a quick turn environment
Knowledge and application of printing concepts
Good concept of color management and able to apply file adjustments
Able to follow and understand quality guidelines
Able to operate and maintain print and finishing equipment
Good communication and people skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Must be eligible to become a notary

Responsibilities

Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).
Apply knowledge of print products and production methods to make product recommendations.
Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.
Apply knowledge of color management to educate customer and make file adjustments as needed.
Provide customers with quotes and follow up and consult on complex orders.
Brainstorm and mock-up design ideas.
Meet with customers to present concepts and adjust designs to fit their needs or taste.
Effectively manage production workflow, schedules and production materials.
Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.
Follow and understand quality guidelines.
Interpret a variety of instructions furnished in written or oral form.
Proofread orders and understand all job requirements before beginning desktop process.
Operate and maintain print and finishing equipment.
Deliver print sales and production training to other Center Associates.