Print/Mail/Scan Production Associate - North Charleston, SC
About The Position
The Print/Mail/Scan Production Associate processes engineering drawing requests for Airplane Parts Validation support for end-user customers of a large aerospace company. The role is part of Xerox’s Delivery Operations service delivery team dedicated to supporting Boeing. It helps maintain contracted service levels, customer satisfaction, customer relationships, and contract commitments within cost targets. The associate contributes to service delivery, productivity improvements, service transformation, and business growth, with a direct interface to local customer contacts. Work ranges from routine to complex and may require problem-solving as the employee builds skills from foundational to more complex tasks.
Requirements
- Experience in a customer-facing role.
- Strong computer skills.
- Ability to work under pressure and handle multiple tasks to ensure timely completion of activities.
- Good communication skills.
- Adherence to assigned work schedule and attendance guidelines.
Responsibilities
- Process drawing requests for end users.
- Validate requestor permissions for drawing access.
- Coordinate resolution of image issues submitted through the helpdesk system.
- Locate requested drawings and distribute them to requestors.
- Deliver service that meets service-level agreements and supports high customer satisfaction.
- Support productivity improvements and contribute to service transformation and business growth.
Benefits
- Full medical, dental, and vision coverage.
- Wellness credits.
- Company contribution to a Health Savings Account.
- 401(k) matching.
- Paid time off, holidays, and personal days.
- Growth opportunities for future career development within a supportive and collaborative company culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
