Print/Mail/Scan Production Associate with out of state travel

Computer Task Group, Inc • Cherry Hill Township, NJ

5d • Onsite

About The Position

The Print/Mail/Scan Production Associate role is a key service delivery operations position supporting managed services accounts. This role is responsible for safely operating printing and finishing equipment to meet customer requirements and contractual obligations. Key responsibilities include understanding print workflows, coordinating print production activities, and ensuring jobs are completed accurately, efficiently, and within established service standards.

Requirements

• Must be willing to travel outside home base state/multiple states.
• This role does require some driving using your own personal Vehicle.
• Valid driver's license, clean driving record (no more than one moving violation in the past three years).
• Basic computer skills, including keyboard and mouse functions.
• Working knowledge of Microsoft Office applications, including Excel for reporting purposes.
• Ability to send and receive emails, locate, open, save, and manage documents and files.
• Basic internet and web browsing skills.
• Ability to send documents to configured printers and utilize standard office technology.
• Basic math skills, including multiplication, division, and percentages.
• Strong organizational and time management skills.
• Ability to assess issues, identify causes, and prioritize solutions.
• Ability to work independently while contributing effectively as part of a team.
• Strong attention to detail and commitment to quality.
• Professional customer service and communication skills.
• Minimum of 1 year of experience in a customer service environment.
• High School Diploma required.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• Experience operating office equipment, printers, copiers, or production equipment preferred.
• Experience supporting print production, document management, or managed services environments preferred.
• Experience with basic technology tools and business applications preferred.
• Post-high school technology training or equivalent experience preferred.

Responsibilities

• Operate and maintain printing, copying, and finishing equipment to complete customer print requests.
• Receive, review, and electronically log customer print jobs.
• Perform document assembly and finishing tasks, including cutting, inserting, laminating, hole punching, wrapping, packing, labeling, and shipping finished products.
• Operate standard finishing equipment such as paper cutters, inserters, laminators, and hole punchers.
• Operate basic office and production equipment, including printers, copiers, and fax machines.
• Perform basic equipment troubleshooting and escalate service issues when necessary.
• Complete basic quality inspections before, during, and after production runs.
• Perform operator maintenance and routine cleaning of production equipment.
• Apply asset tags to office equipment and update tracking databases.
• Track and coordinate office equipment moves, additions, and changes.
• Maintain supply inventory and distribute supplies as needed.
• Process incoming and outgoing faxes and maintain billing logs.
• Log incoming packages and accountable mail.
• Perform data entry and update forms using a PC.
• Collect and submit equipment meter reads.
• Estimate, schedule, and track incoming production jobs.
• Maintain reporting logs and documentation for billing and operational purposes.
• Sort and scan hardcopy materials for printed documents or digital conversion.
• Perform file/document conversion using standard software applications.
• Track and store production jobs for future reuse, including file backups.
• Perform mail delivery and courier duties as requested.
• Ability to lift up to 50 pounds and safely handle production equipment and materials.

Benefits

• CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED