Print & Fulfillment Technician - Onsite

Blue Cross Blue Shield of Arizona•Phoenix, AZ

1d•Onsite

About The Position

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. This position is onsite within the state of AZ only. This onsite work opportunity requires residency, and work to be performed, within the State of Arizona. Purpose of the job Produces high-quality print document output and ensures corporate & customer print requirements and deadlines are accurately met. Ensures the timely and accurate assembly, delivery and distribution of mail, packages, parcels, and other business and promotional items to both internal and external customers. Operates industry appropriate equipment efficiently. Works with management, internal customers, support operations staff and service technicians to ensure accurate, efficient and cost-effective print production and fulfillment of customer and corporate communications.

Requirements

1 year of experience in print and/or fulfillment operations
1 year of experience using Excel
High-School Diploma or GED in general field of study
Valid Arizona driver license with acceptable driving record, or ability to obtain Arizona driver license within 30 days of hire

Nice To Haves

3 years of experience in print and/or fulfillment
3 years of experience in digital print operations, including experience with graphic arts
3 years of experience in operatubg automated insertion equipment
Intermediate Excel skill
Associate's Degree in graphic arts or general field of study

Responsibilities

Prepare, assemble, and package prospective, new, or renewing member materials for mailing or distribution to BCBSAZ customers
Process all data / orders accurately and completely within departmental quality guidelines and production standards
Use PC string numbers / material codes to properly identify documents to be packaged
Monitor and maintain established inventory levels
Maintain working knowledge of required inventory products for uninterrupted production
Sort, weigh and meter outgoing mail and parcels
Collect and distribute department and corporate mail and parcels
Prepare outgoing mail for collection by pre-sort vendors and/or courier service
Operate UPS outbound software
Operate Mail Collating equipment and Mail Metering equipment
Maintain equipment in a clean, functional and orderly manner.
Review equipment maintenance schedules to ensure equipment is properly serviced and operational
Maintain accurate reporting, logs and records on fulfillment and distribution functions and cost centers, in a timely manner
Adhere to departmental operating procedures, safety and security procedures, and quality guidelines
Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals
Efficiently operate and maintain all required software and equipment
Identify and document equipment and software problems, opening service calls for technical assistance from equipment vendors and assisting the service technician with troubleshooting problems either over the phone or when the service technician arrives onsite
Log, track and maintain accurate production records, including completed routing requests to the appropriate final destination.
Identify substandard performance by machines
Communicate with maintenance vendors and system support engineers as appropriate
Perform Peer Audits and track audit results of Onboarding Packets and Shipping Labels
Reconcile & Report EOD mailing & fulfillment jobs
Train new personnel on: equipment operation, maintenance, troubleshooting, quality control standards and methods.
Provide assistance and support in the day-to-day operation of the print & fulfillment activities.
Troubleshoot any issues with requestor to achieve ultimate efficiency and desired output
Research & Provide documentation for Print & Fulfillment Operation inquiries.
Order specific supplies for daily operation of equipment
Attend all training required to obtain any required operator certifications for assigned role
Order supplies from vendors as appropriate
Develop and maintain relationships with internal customers, colleagues and supply vendors for optimum business partnering results
Prioritize work to manage multiple priorities during peak times
Coordinate external overflow or outsourcing work with approved vendors as appropriate
Allocate job costs to responsible department
Leadership role with Print & Fulfillment stakeholders and customers
Advanced skill with operating and maintenance of equipment
Attend all training required to obtain any advanced operator certifications for assigned role
Lead – Auto-Packaging & Distribution Services
Subject Matter Expert for assigned areas, first level of questions and troubleshooting
Monitor daily work for SLA escalations
Provides routine feedback to staff regarding operational protocol
Prepare Operational Reporting for daily production of Automated Packaging machines, Mail Meter accountability, and Collator production
Scheduling & Monitoring of priority work
QC and Auditing of Reconciliation, automated damaged pieces, iOffice Request Forms
Primary responsibility for EOD Vendor pick up and reconciliation of corporate mailings
Responsible for performing and auditing Model Office / UAT of fulfillment activities
Shared responsibility for Auto-Pack and Fulfillment Proxy Boxes
Share responsibility for Iron Mountain Offsite Storage
Monthly Chargeback data by cost center for permit and postage mail
Log Daily PMD for respective areas
Back Up Supervisor and other Lead as needed
Provide objective and operational feedback of staff performance to Sr. Supervisor
Perform Operational work as required
Lead – Print & Customer Service
Monitor daily work for SLA escalations
Prepare Operational Reporting for Print Production, Sales Requests, Member Onboarding, & Supply Line
Schedule and Queue all Print Production Work
Responsible for performing and auditing Model Office / UAT of print & customer service activities
Responsible for coordinating new print workflows
QC and Auditing of Print Production, Member Onboarding packets, and all customer requests
Receiving Department Invoices into Oracle, creating Purchase Orders in Oracle
Monthly Chargeback data among cost centers for Print production and Shipping costs
Perform all other duties as assigned.