Onsite Print & Mail Center Support Lead

Sharp Electronics Corporation • Indianapolis, IN

1d • Onsite

About The Position

The Function of the Facilities Management (FM) Customer Site Lead is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location. This role involves managing print and copy jobs, operating and maintaining production devices, handling finishing services, managing job tickets, performing quality checks, and organizing workflow for imaging projects. Additionally, the role includes device management, consumables inventory, mailroom and courier services, and customer support.

Requirements

• Previous experience working with copiers/postage systems with a minimum 3 years proven experience
• Proven basic personnel management experience a plus
• Excellent communication, interpersonal and organizational skills.
• Proven ability to work independently, remotely and with minimal supervision
• Strong problem solving skills
• Ability to prioritize projects and maintain flexibility to shift priorities as necessary
• Must possess excellent mathematical skills especially arithmetic
• Ability to walk, stoop, bend, and lift 50 pounds
• All applicants must be authorized to work in the US without sponsorship.
• All applications must include compensation expectations in order to be considered.
• Local candidates only, please.

Responsibilities

• Running print and copy jobs for users
• Production device operation and maintenance along with any requested finishing services including binding, laminations, booklet making.
• Job ticket workflow and proof preparation for customer review and approval
• Quality checks, including problem diagnosis and correction.
• Packaging and delivery of completed jobs to customers
• Tracking of resources used per job – including consumables, paper inventory, and finishing supplies for projects via Office Services.
• Inventory management for supplies – including the ordering of supplies to replenish ones used and maintaining proper inventory for recurring projects.
• Organize work flow of imaging projects and print queue management which may involve oversight of the work of another FM Customer Site representative
• Device management and functionality: copying, faxing, printing, scanning, device cleaning, problem diagnosis and resolution.
• Consumables and replaceable parts inventory management including toner replacements on contracted machines and supply ordering for contracted machines.
• Primary customer contact for device support/service as well as device removal and delivery.
• First response for resolution on service issues OR escalation of any service related issues to Service Department via placement of service calls.
• Meter read collection and submission for non-networked devices.
• Facilitate Asset Tracking for Client including reporting network connectivity issues to IT Department
• May be requested to provide basic connectivity such as printer mapping, driver installations and printer network issue escalations.
• Inbound mail: scanning, delivery and pick-up
• Outbound mail: coordination, preparation, and quality checks for delivery and pick-up
• Shipping Services: coordination and problem resolution with USPS, express and local delivery services
• Mail distribution and Facsimile Services as outlined by client agreement.
• Maintain Mailroom security procedures
• Shipping and mail equipment operation, cleaning and maintenance
• On-going end user training and support for printing
• Completing weekly report for client Office Services Supervisor for all completed projects based on client agreement

Benefits

• Flexible hybrid work schedules.
• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and wholistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees