Lead Mail and Print Associate

The Millennium Group•Atlanta, GA

About The Position

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Requirements

Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel.
Working knowledge of Adobe software
Knowledge of production print and finishing/bindery equipment; utilization of typical office services equipment and technology strongly preferred
Knowledge of Mail sorting and shipping
Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Flexibility in dealing with simultaneous projects- demonstrated ability to multi-task a must
Ability to lift or move 50 lbs. or greater
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
Strong initiative required; ability to work independently with minimal direct supervision

Responsibilities

Must have the ability to provide supervision to the team and provide leadership
Ensure safety and security procedures are followed always
Oversee monthly reporting.
Ensure all employee training is performed and at standard.
Maintain records and files.
Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay
Provide outstanding customer service at all times
Commitment to providing high-quality copy and print production skills and competencies
Sort and deliver mail/packages to corresponding departments
Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules, and guarantees to the clients
Maintain all records and compliance on security and confidentiality of client materials
Maintains a facility that is organized and meets tour quality standards at all times
Display high ethical standard, integrity, work ethic, and loyalty
Scan, copy, and organize Admission documents and save to a shared drive
Sort and deliver mail/packages to corresponding departments
Clean/organize/stock lunchroom and restroom when needed
Set up, tear down, and make sure recycling bins are emptied of all conference rooms throughout the building
Handles sensitive and / or confidential documents and information responsibly, and with integrity
Fulfilment of document scanning requests
Cross train in all service areas and provides backup support as needed.
Communicates professionally via email and verbally
Ensure all work is performed according to client specifications, meeting and exceeding expectations.
Deliver support for specialty projects as required.
Other duties as assigned including coverage for other business services functions within the site.