Print & Copy Specialist
About The Position
This role is for a Legal Senior Onsite Service Specialist responsible for providing exceptional customer service within a legal environment. The specialist will manage job requests, troubleshoot equipment, and handle time-sensitive, confidential documents. Key duties include document reproduction, scanning, file management, printing, and maintaining copier equipment. The position also involves assisting with building functions, meeting room setups, light maintenance, and mail distribution. The role requires upholding high standards of professionalism and adhering to safety protocols.
Requirements
- High school diploma or GED
- Minimum of one year of relevant work experience
- Proficiency in basic computer skills, including MS Office Suite
- Strong communication skills
- Ability to thrive in a fast-paced, customer-centric environment
Nice To Haves
- Previous experience in copy jobs or related fields
- Basic knowledge of electronics and copier equipment repair
- Working knowledge of copier and related equipment
- Knowledge of shipping/receiving procedures and basic electronics
- Ability to work independently and flexibly to complete projects
- Troubleshooting and problem-solving skills
- Ability to read and comprehend written technical information
- Excellent customer relations and verbal communication skills
Responsibilities
- Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours.
- Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments).
- Uphold a high standard of professionalism and office etiquette within a legal services environment.
- Assist with scheduling needed equipment, labor, and supplies for offsite trials.
- Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
- Provide essential equipment troubleshooting and escalate technical issues promptly for resolution.
- Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
- Assist with meeting room setups, light maintenance, and reception duties.
- Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.
- Handle time-sensitive documents that are confidential in nature.
- Maintain logs for billing and reporting.
- Distribute incoming mail and packages, office supplies, and fax transmissions.
- Deliver completed reproduction work to designated delivery areas.
- Perform scanning, file conversion, file naming, and encryption tasks.
- Perform batch printing using Adobe Acrobat Pro.
- Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines.
- Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices.
- Assist facilities with box moves, office moves, and light maintenance duties.
- Perform occasional cleaning duties and may require periodic overtime.
Benefits
- Medical insurance options
- Dental insurance options
- Life insurance options
- Disability insurance options
- Retirement Savings Plan (401K)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) investments
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
