Principle SRE

Merative•Mississauga, ON

1d•$174,688 - $262,032•Remote

About The Position

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. With minimal supervision, the Principle SRE leverages deep technical expertise to set the reliability, observability, and operational automation direction for business-critical, PHI-bearing cloud platforms. The role establishes reliability standards, service level objectives, and automation practices across multiple teams, and leads their implementation through technical influence rather than direct reporting authority. This individual contributor role provides technical guidance and mentorship across development, QA, and operations teams and acts as a senior escalation point for complex production issues. The role owns reliability engineering practices, incident lifecycle improvements, capacity planning, resilience, disaster recovery, and operational automation. It also partners with cross-functional teams and represents the platform’s reliability posture to customers and auditors when needed.

Requirements

Degree in Computer Science, Engineering, or a related field; or equivalent level of industry-related experience.
10+ years of experience in software engineering, systems engineering, or infrastructure operations, with demonstrated progression into a principal- or staff-level technical role.
Demonstrated experience informally leading teams, projects, or people to successful outcomes.
Demonstrated experience operating production SaaS at scale against formal availability commitments.
Demonstrated experience designing and implementing operational automation that measurably reduced manual effort or recovery time.
Cloud infrastructure and architecture expertise, with depth in Microsoft Azure.
Infrastructure as code and configuration management experience, such as Terraform, Bicep/ARM, or Ansible.
CI/CD pipeline design and release automation skills.
Experience with containers and orchestration, including Kubernetes/AKS, and service mesh concepts.
Experience with observability and telemetry tooling, such as Azure Monitor/KQL, Prometheus, Grafana, and distributed tracing.
Proficiency in at least one automation or systems language, such as Python, Go, Bash, or Java.
Linux administration, networking, and identity/authorization fundamentals.
Incident management and post-incident analysis practice.
Ability to understand software architecture and design patterns.
Technical project management skills.
Experience in an Agile environment.
Microsoft Office skills.
Fundamental leadership skills, including strategic thinking, team building, adaptability, and conflict resolution.
Ability to technically lead and influence experienced-level professionals.
Ability to work remotely in an office environment and participate in an on-call escalation rotation, including occasional work outside standard business hours.

Nice To Haves

Azure certification, such as Azure Solutions Architect Expert or DevOps Engineer Expert.
Experience in a regulated environment, such as HIPAA/HITRUST, ISO 13485, or IEC 62304.
Medical imaging experience, including DICOM or HL7.
Agile or Scrum experience.
Service mesh implementation experience, particularly Istio.
Experience with event streaming and messaging platforms such as Kafka.
Relational and NoSQL data platform operations at scale.
Cybersecurity and security engineering experience.
Chaos engineering and resilience testing experience.
Data engineering experience.
Machine learning and artificial intelligence applied to operations.

Responsibilities

Provide technical guidance, mentorship, and leadership to engineers across development, QA, and operations teams.
Interact regularly with lower and/or senior management on matters concerning multiple functional areas, departments, and/or customers.
Act as a senior point of escalation for complex or high-severity production issues.
Build reliability capability in others through design reviews, pairing, and blameless post-incident learning.
Foster a culture and develop approaches that generate innovative ideas, products, and services.
Define, publish, and govern the service level objectives (SLOs) management framework, help define service level indicators, and establish error budgets for the platform and shared services.
Set observability standards for metrics, logging, tracing, and alerting, and drive consistent adoption across teams.
Own the technical side of the incident lifecycle, including detection, response, escalation, and post-incident review; drive corrective actions to closure.
Lead capacity planning, performance engineering, failure-domain isolation, and disaster recovery design.
Drive resilience patterns into product architecture in partnership with development teams.
Monitor and act on incoming issues from support, customers, or other stakeholders.
Design the automation strategy for platform operations and set the standards, patterns, and tooling other engineers build against.
Design and implement automated remediation for recurring failure modes so routine faults are resolved without human intervention.
Build and maintain infrastructure-as-code, environment provisioning, and deployment automation.
Automate recurring operational work, including patching, scaling, certificate rotation, backup and restore validation, and disaster recovery exercises.
Build self-service tooling that lets development and support teams perform routine operational tasks safely and without escalation.
Automate the collection of evidence and verification of security and compliance controls that apply to PHI-bearing workloads.
Identify, measure, and reduce operational toil; set and report against measurable toil-reduction targets.
Provide guidance on company processes.
Liaise with cross-functional teams, including development, product, program management, support, implementation, and security, in delivering and supporting their projects.
Support cross-functional teams in resolving customer concerns.
Participate in the creation, review, and/or approval of architecture, design, and project documents.
Plan, track, and deliver assigned reliability and automation initiatives on time and on budget.
Report initiative status and immediately escalate when work is varying from commitments.
Effectively represent the platform’s reliability posture to customers and auditors if/as needed.
Adhere to Merge methodology, quality system requirements, and good engineering practices.
Provide input into applicable budgets, including cloud consumption and tooling spend.
Pursue self-development to improve in the current role and grow into a next role if/as appropriate.
Adhere to all applicable legal requirements.