Principal, Web Platform & Experience Manager

Chime Financial, Inc•San Francisco, CA

4h•Hybrid

About The Position

Chime is hiring a Principal, Web Platform and Experience Manager to own the next chapter of Chime.com. You'll connect Marketing, Product, and Engineering to deliver a scalable, measurable, and personalized web ecosystem — combining CMS architecture, technical performance, and user-centered design to build a high-speed, high-trust growth engine for acquisition and brand. As a senior leader, you'll drive the evolution of our site architecture, performance infrastructure, and content platform, with direct impact across SEO, experimentation, and brand storytelling.

Requirements

8+ years owning large-scale or headless CMS platforms — Contentful, Storyblok, Sanity, or equivalent
Strong command of Core Web Vitals, caching strategies, and performance-tuning techniques
Hands-on experience with technical SEO, structured data, and web accessibility standards
Proven ability to write PRDs, define acceptance criteria, and drive sprint execution with engineering teams
Experience making roadmap trade-off decisions under resource constraints with a clear bias toward high-impact work
Fluent in GA4, Looker, and Google Search Console with a track record of partnering with data teams on reporting
Skilled at translating technical complexity for non-technical stakeholders across Marketing, Product, and Leadership

Responsibilities

Own the 12–24 month roadmap for our headless CMS, reusable components, and Core Web Vitals improvements
Leverage our Contentful platform to accelerate page velocity, experimentation, and personalization across Chime.com
Set and own OKRs for Chime.com as a growth channel, with recurring reporting to senior leadership
Drive discovery for new platform capabilities, including opportunity sizing and requirements definition ahead of Engineering handoff
Own site health reporting — Core Web Vitals, performance, and conversion metrics — in partnership with Analytics
Partner with SEO/AEO and Content Strategy to ensure templates meet search best practices — schema, internal linking, and metadata
Build a scalable operating model for cross-functional page launches and site updates
Enable experimentation across the platform in support of CRO testing needs

Benefits

Bonus
Competitive equity package
Backup child, elder, and/or pet care
Subsidized commuter benefit
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.