MANAGER, WEB EXPERIENCE

NEXCOM•Virginia Beach, VA

13h

About The Position

Join NEXCOM for an exciting 18-month project supporting Ecommerce, digital content, and enterprise marketing operations in a fast-paced collaborative environment. This short-term position is benefit eligible. The Manager Web Experience will spearhead the strategy, vision, and execution for UX-driven web marketing initiatives on myNavyExchange.com. This pivotal role will intertwine the seamless integration of our digital presence with our brick-and-mortar business, meeting enterprise needs and exceeding the expectations of our military patrons. Reporting to the Director, Web Strategy Connected Commerce, this individual will work synergistically with multiple departments to promote a unified front and elevate the holistic customer experience while driving the overall performance of myNavyExchange.com

Requirements

Proficient in HTML, CSS, and JavaScript.
Familiarity with web design layout standards, including 508 compliance, mobile usability, and general UX best practices.
Command over Microsoft Office Suite.
Experience with Ecommerce platforms, with a preference for knowledge of Oracle Products ATG Web Commerce.
Commitment to ongoing professional development and training in line with industry benchmarks.
Ability to perform additional duties as the evolving needs of the organization dictate.
Three years of general experience which was gained in administrative merchandising technical or other responsible work enabling the applicant to gain knowledge of web experience best practices skill in dealing with others in person- to- person work relationships and the ability to exercise mature judgment.
Minimum four years progressive experience which provided background in website experience content management and metrics analysis knowledge and understanding of information architecture and web usability collaboration with various functional teams exempt or non-exempt supervisory experience or similar work which demonstrated the knowledge and ability within the web experience operational area.
Base experience must include high proficiency with HTML CSS JavaScript and Microsoft Office Knowledge of website design layout best practices and industry standards including 508 compliance mobile usability and user experience and demonstrated experience with Ecommerce platforms and systems.

Nice To Haves

Knowledge of Oracle Products ATG Web Commerce preferred.

Responsibilities

Generate innovative solutions for web design, ensuring a visually captivating and user-centric website that scales and is reliable.
Oversee the creation and enhancement of web functionalities that address cross-channel customer needs.
Implement automated solutions to foster organizational growth.
Provide informed feedback, documentation, and reporting on business requirements regarding design architecture of new web functionalities and systems.
Collaborate with IT to oversee data movements, ensuring alignment with content goals and overall strategy.
Rigorously test web functionalities for errors and improvements, employing A/B testing initiatives to fine-tune performance.
Document results, progress, and opportunities, and report them to the larger team and stakeholders.
Guide and manage the web production and data analyst teams, fostering their growth, training, and performance against defined benchmarks.
Supervise the delivery of personalized content based on customer segmentation, timing, and behavior, enhancing overall user engagement and conversion.
Work closely with multiple departments, including marketing, design, merchandising, and IT, to ensure web initiatives align with wider business objectives.
Utilize data from tools like Foresee and Certona to craft informed customer experience strategies, always focusing on maximizing engagement and usability.
Bear accountability for the financial performance of the web store, including sales and gross margin objectives.
Remain attuned to industry trends, emerging technologies, and best practices to ensure our web experience remains at the forefront.