Principal UX Strategist - Remote

UnitedHealth Group•Minnetonka, MN

7d•$112,700 - $193,200•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

10+ years of experience in behavioral economics, experience design, or product design
Background and experience in strategy, systems thinking, and design for complex ecosystems
Experience driving and using research, data, and metrics to guide strategy and decision-making
Healthcare, finance, regulated industry, or other complex domain experience
Experience mentoring senior practitioners and driving outcomes
Demonstrated expertise applying behavioral economics, behavioral science, or decision science to product or service design
Proven ability to operate at a principal level, influencing strategy across products or platforms
Demonstrated success partnering with product, engineering, and business leadership
Ability to communicate complex ideas clearly to executive and non-design audiences
Familiarity with SAFe product development environments at scale

Responsibilities

Establish and grow discipline bridging centralized research, product, and design. Embed behavioral science into how the organization understands and shapes member decisions and outcomes
Apply behavioral economics to design choice architecture, reduce friction, and improve member outcomes across end-to-end journeys and service ecosystems
Drive and evolve the experience vision, principles, and frameworks aligned to business and product strategy, partnering with stakeholders to shape roadmaps and research efforts
Translate centralized research and behavioral insight into clear, actionable direction for product and design teams
Embed evidence-based, user-centric thinking into processes, standards, and ways of working, anticipating member needs across journeys
Serve as a thought leader and escalation point for complex experience challenges, coaching and elevating designers and cross-functional partners through guidance and example
Translate ambiguous business goals into clear experience strategy and direction, balancing member needs with operational, regulatory, technical, and risk constraints
Bring behavioral lens to shape experience metrics and evaluation frameworks to ensure consistency, rigor, and quality at scale
Shape the roadmap for growing this into a dedicated team, with the opportunity to build and lead it over time