Principal Upgrades Project Manager

PTC•Boston, MA

2d•$120,000 - $150,000•Remote

About The Position

In this role within the PTC SaaS Upgrade and Transition Team you will own and support the delivery of multiple Projects/Programs across Operations, upgrades, and transition functions within the Software, Operations, and Support organization to help drive PTC’s SaaS transformation at scale. The candidate will be accountable for portfolio-level execution, ensuring predictable delivery, customer success, cost management, internal stakeholder alignment, and alignment to business priorities. Your work will drive transformation of our business towards a more SaaS-friendly ecosystem. Your teams will consist of Architects, Engineers, Support personnel, and PTC Leaders at varying levels, working on operational activities of various complexity and scope. You will also work closely with the extended Customer Success organization, R&D, Cloud organization, and Technical Support to ensure proper scope, resource pools, and dependencies are being defined and developed properly.

Requirements

Proven experience managing large, complex programs
Proven project management experience of SaaS Implementations
Strong leadership, escalation management and problem solving skills across cross-functional and distributed teams
Excellent communication skills (written and verbal)
Strong working knowledge of project management software tools and methodologies
Bachelor’s degree and 5+ years of Project Management experience
Ability to operate independently with high visibility and accountability
U.S. Citizen - This position requires eligibility under U.S. Government export control regulations and federal customer requirements; therefore, applicants must be U.S. citizens

Nice To Haves

Experience with Windchill, PLM upgrades, or implementations
Experience with SaaS transformation programs
PMP or equivalent certification
Experience in Enterprise software industry

Responsibilities

Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of defined scope
Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
Communicate project status regularly to various stakeholders
Perform risk management to mitigate potential risks
Develop and manage detailed project plans to monitor and track progress
Perform cost analysis and establishing cost optimization projects
Drive and track maintenance coordination activities
Drive and track customer execution activities
Drive the continuing evolution of existing processes and tools
Drive the ISO certification as well as internal and external audits
Managing changes to project scope, schedule, and costs using appropriate verification techniques and change management processes