Principal Technologist - Philadelphia PA, Seattle WA, Chicago IL - 90407283

Amtrak•Seattle, WA

59d•Onsite

About The Position

The Principal Technologist will work independently or on multiple projects as a project team member, occasionally as a project leader. Works on small to large complex support activities/projects that require increased skill in multiple technical environments and knowledge of one or more specific technical products (Hardware and/or Software). The position may be responsible for coordinating and managing the administrative work to support daily IT operations, end user and customer support. Works with Project managers to support the process flow, delivery and execution of all Network Services projects. Support the resolution of all issues related to these systems.

Requirements

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 7 years of relevant work experience.
Demonstrated knowledge of computing environments including VM, Windows, network operations centers, storage solutions and Network monitoring solutions.
Capable of working with internal and external departments to ensure capabilities and requirements of network and infrastructure are met.
Demonstrated technical management knowledge in the areas of Integrated Systems Management, Network Performance Optimization, Network Access and IP Management, Virtual Private Network, Wireless and Mobile Technologies
24/7 Environment with a rotating schedule for coverage.

Nice To Haves

Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
Plus 9 years of relevant work experience in Network Infrastructure & other related IT areas
Network Plus Certification
CCNA
Knowledge (SNOW) Servicenow, Github and Jira is A plus

Responsibilities

Troubleshoot and evaluate existing systems, applications, and networks, proposing solutions against decision criteria.
Coordinate and resolve escalated support issues from senior personnel or service providers, providing technical guidance.
Offer technical expertise across business functions, identifying opportunities for process improvement through technology.
Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
Provides technical analyses to help define assess and monitor technical aspects of the program/project or services.
Reviews proposed designs at key milestones and approves additional efforts.
Lead efforts to troubleshoot existing information systems or networks to identify errors or deficiencies.
Leads the resolution of support issues escalated by senior operations, development personnel or service provider personnel.
Identifies opportunities to improve business processes via new technologies.
Evaluates, tests, recommends, and implements specific network solutions.