Principal TPM - GSO Studio Enablement

PlayStation Global•United States, Remote, CA

6d•$236,300 - $354,500•Remote

About The Position

The Principal Technical Program Manager (TPM) is an individual contributor reporting to the Vice President of GSO and Studio Enablement. The role drives strategy, execution, and organizational alignment across Global Service Operations (GSO) and Studio IT, working at the intersection of engineering, product, and business stakeholders. The TPM translates long-term strategy into execution roadmaps, guides leadership decisions, and helps ensure that both organizations deliver on their missions. This high-impact role requires technical program management expertise, organizational design insight, executive-level communication, and the ability to build alignment across leadership teams, operating companies, and external partners. The successful candidate operates effectively in complex and ambiguous environments, influences without direct authority, and connects technical vision to business outcomes.

Requirements

At least 10 years of experience in technical program management, portfolio management, or related roles in large-scale software environments.
Track record of leading high-impact programs across global, matrixed organizations and aligning technical execution with business strategy.
Experience with shared IT platforms and services in larger organizations, including modernization and standardization efforts.
Working knowledge of cloud platforms, networking, distributed systems, and infrastructure operations.
Experience using automation, telemetry, and emerging AI capabilities to reduce manual work and improve support outcomes.
Experience with CI/CD, engineering tooling, platform services, and improving developer workflows.
Experience helping teams move from reactive support toward proactive, repeatable, and automated operations.
Demonstrated ability to influence without direct authority and align senior executives and distributed teams.
Exceptional written, verbal, and visual communication skills, with the ability to tailor messages for executive and technical audiences.
Experience guiding executive stakeholders through organizational change, reorganization planning, and enterprise-scale transformation.
Ability to serve as a trusted partner to senior leaders, balancing strategic insight with operational rigor.

Nice To Haves

Experience supporting production systems, incident response, reliability, monitoring, and operational improvement.
Experience supporting studio technology, developer environments, build workflows, source control, and day-to-day production needs.
MBA or other advanced degree.
Certifications in Agile, SAFe, or PMP.

Responsibilities

Translate GSO and Studio Enablement’s long-term strategy into execution roadmaps and drive delivery of mission-critical initiatives across engineering, product, and operations teams.
Identify cross-organizational dependencies, risks, and trade-offs, and guide leadership decision-making with data, insight, and scenario planning.
Partner with leaders across SIE engineering, product management, design, and operations to align priorities and improve execution velocity.
Represent GSO and Studio Enablement in enterprise forums and position operations and studio IT capabilities across Sony’s ecosystem.
Build relationships with external stakeholders, including partners, vendors, and strategic alliances, to support adoption of Studio IT capabilities and extend GSO value.
Drive program governance for high-priority initiatives through effective operating rhythms, transparent reporting, and predictable execution.
Define program success metrics and KPIs, and provide data-driven insights that inform leadership decisions and accountability.
Establish operating frameworks that simplify decision-making and improve organizational agility across stakeholders.
Advise team leadership on organizational structures, roles, and processes that enable sustainable growth.
Organize leadership offsites, reviews, and cross-functional planning forums to clarify objectives and unify execution.
Promote Agile, SAFe, Lean Portfolio Management, and other modern engineering and program management practices.
Develop strategy narratives, executive and board briefings, and external partner communications that connect technical vision to business outcomes.
Support leadership thought leadership, positioning, and strategic storytelling to elevate GSO and Studio Enablement across Sony and the industry.
Produce reports, presentations, and narratives that maintain visibility and alignment among executives across Sony’s operating companies.