Principal Technical Program Manager

ServiceNow•Santa Clara, CA

18h•Remote

About The Position

Office of Business Strategy manages the portfolio, strategy and operations for the Cloud Engineering & Support (CES) organization. The CES organization is accountable for delivering autonomous infrastructure with speed and efficiency—while providing the enterprise-grade services our customers rely on. In this role, you will drive the organization’s most critical cross-functional priorities and strategic programs— operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. This person will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams and model the ways of working we expect to scale across multiple the organization. In addition, the candidate is a result-oriented self-starter with extensive competence and experience in the Technical Program Management space. This candidate thinks strategically but loves getting into the details and possesses a strong ability to conceptualize, develop, drive, coordinate and manage large, complex, cross-functional programs supporting formal company Objectives and Key Results (OKRs). This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions.

Requirements

15 years of project/program management experience in mid/large size companies, ideally in a software engineering/product development organization with a Bachelor's degree; or 12 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience.
Proven project/program management experience involving many cross-functional teams
Solid organizational skills with high regard for quality
Strong collaboration and relationship-building skills – able to work well with many different types of personalities in various functions.
Excellent communication skills - Ability to communicate, document, and present complex technical issues in a concise and efficient manner for a variety of audiences
Experienced and confident in creating slides and presenting to executives
Must possess effective listening skills and comfortable asking powerful questions
Passion for working with people in technical environments
Proven leadership skills to influence and motivate without authority. True servant leader
Proven facilitation skills to lead/drive a variety of program events
Excellent negotiation and conflict management skills

Nice To Haves

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Masterful in the art of bringing people together

Responsibilities

Translate business objectives into execution strategy, both tactical and strategic, and take full ownership of project planning and delivery for cross-organizational programs from initial conception through transition to operations.
Organize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria — designing programs to deliver specific strategic outcomes and drive relentless accountability against them.