Principal Technical Program Manager

Oracle•Seattle, WA

7d•Onsite

About The Position

Works with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and complex, cross-organizational initiatives impacting products and business. Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. Leads technical program improvement, implementing best practices and driving cross-team process optimizations to improve processes. Leads efforts to integrate continuous improvement within technical programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. Facilitates collaboration across multiple teams, driving technical discussions that align priorities and program goals. Provides technical expertise, direction and mentorship to cross-functional teams. Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage technical program execution. Acts as a technical liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.

Requirements

Technical know-how in a fundamental engineering area or technical domain.
Ability to establish scope and milestones for technical programs.
Experience managing technical programs and complex, cross-organizational initiatives.
Skill in managing highly complex issues, bottlenecks, and/or risks.
Experience leading technical program improvement and implementing best practices.
Ability to drive cross-team process optimizations.
Experience integrating continuous improvement within technical programs.
Facilitation skills for collaboration across multiple teams.
Ability to drive technical discussions to align priorities and program goals.
Technical expertise, direction, and mentorship capabilities.
Experience creating and automating reporting.
Ability to partner with development teams to improve reports, dashboards, forecasts, and models.
Experience acting as a technical liaison with or between stakeholder teams.
Ability to drive effective collaboration for customer success within Oracle commitments.
Experience identifying risks, managing scope, estimating program timelines, requesting feasibility, testing requirements, and determining appropriate resources.
Ensuring product or service delivery meets compliance requirements (third party, security, export, accessibility).
Experience driving rapid response to security escalations.
Ability to coordinate across teams and communicate to executives during security escalations.
Experience forecasting program demands and resourcing.
Experience leading the development and implementation of evolving processes.
Ability to identify, track, and manage program dependencies and risks.
Experience supporting rapid response to escalations.
Ability to coordinate within a team and communicate to senior team members during escalations.
Experience developing delivery standards and guidelines.
Ability to identify and quantify opportunities for process automations.
Contribution to incident management efforts.
Ability to align priorities with customers, service, and stakeholder teams.
Experience establishing scope and milestones for programs.
Assisting in defining key performance indicators (KPIs) and measurement methods.
Experience building, maintaining, and executing communication strategies.
Experience managing both technical and non-technical programs.
Experience guiding the work of program staff.
Ability to provide technical support and direction on removing barriers.
Experience maintaining comprehensive program documentation.
Experience leading regular program status meetings.
Experience leading initiatives to improve operational efficiency.
Ensuring ownership and accountability for forecasting program demands, funding, and resourcing.
Guidance of change management for programs.
Experience managing critical issues and making trade-offs.
Ability to remove blockers for programs.
Experience organizing and developing program objectives and workflows.
Ability to test and deploy cross-functional solutions.
Collaboration with management to initiate and maintain processes and procedures.
Ability to develop and standardize data-driven decision-making frameworks.
Ability to identify and address gaps to improve solution availability and reliability.
Ability to iterate processes based on feedback and KPIs.
Experience defining requirements and configurations of development tools.
Ability to lead medium-scale efforts to optimize processes.
Ability to deliver program updates, risks, and opportunities to managers and leadership.
Experience developing relationships with key stakeholders.
Ability to influence and guide change.
Ability to ensure program team and stakeholders are aligned and motivated.
Experience utilizing data to solve moderately complex problems.
Ability to conduct analysis on data sources with moderate complexity.
Experience presenting findings to immediate teams and stakeholders.
Ability to manage relationships with internal and external stakeholders.
Ability to identify and document stakeholder needs.
Ability to identify risks to customer satisfaction and advocate for improvements.
Ability to assess risks to customer satisfaction and evaluate mitigation efforts.
Ability to help balance team priorities and Oracle commitments.
Ability to manage and coordinate moderately complex tasks.
Ability to delegate, monitor, and prioritize work across multiple projects.
Ability to collaborate across the organization to align on expectations.
Ability to leverage understanding of business leaders, stakeholders, and/or customers.
Ability to support inclusivity by actively seeking and listening to diverse perspectives.
Ability to identify and address moderately complex issues.
Ability to proactively escalate unresolved or critical issues.
Ability to review, contribute to, and document problem-solving strategies.
Ability to pursue learning opportunities.
Ability to stay abreast of the latest industry trends and best practices.
Ability to proactively seek and leverage ongoing feedback and training.
Ability to coach and mentor junior team members.
Ability to develop ideas, recommend updates, and/or collaborate on process improvements.
Ability to solicit feedback from others on ideas for alternative approaches.
Ability to participate in candidate interviews and assess candidates.
Bachelor's degree or equivalent experience.

Nice To Haves

Experience with Oracle systems.
Experience with security escalations.
Experience with incident management.
Experience with change management.
Experience with competitive analysis, trend analysis, and KPI analysis.
Experience with auto, homeowner, and pet insurance.

Responsibilities

Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements.
Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.
Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.
Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.
Utilizes technical knowledge to identify, track, and manage program dependencies and risks.
Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
Supports planning by identifying dependencies and risks.
Develops delivery standards and guidelines in alignment with Oracle best practices.
Identifies and quantifies opportunities for process automations and advocates for prioritization.
Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.
Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).
Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.
Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business.
Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows.
Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues.
Ensures attention to detail in program management from planning to execution and reporting.
Leads regular program status meetings and keeps teams and leadership informed.
Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets.
Ensures ownership and accountability for forecasting program demands, funding, and resourcing.
Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.
Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies.
Manages critical issues while making trade-offs between business needs and technical constraints.
Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.
Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes.
Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems.
Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals.
Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies.
Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies.
Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability.
Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
Defines requirements and configurations of existing and new development tools, where applicable.
Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals.
Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency.
Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making.
Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.
Leads programs to continuously improve organizational efficiency.
Provides technical direction and mentorship to cross-functional teams.
Influences and guides change at all levels of the group from initiation through delivery.
Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.
Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.
Utilizes data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.
Conducts analysis on a small number of data sources with moderate complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders.
Acts as a liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments.
Manages relationships with internal and external stakeholders to align program priorities and commitments.
Identifies and documents stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction.
Identifies risks to customer satisfaction and advocates for improvements or mitigation.
Assesses risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team and related teams to ensure alignment on resolving these risks.
Helps balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs, minimizing risks to the program.
Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaborates across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
Reviews, contributes to, and documents problem solving strategies.
Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
Proactively seeks and leverages ongoing feedback and training to improve skills.
Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance