Principal TPM: Business Insights (Hybrid - Seattle, WA)

Nordstrom•Seattle, WA

2d•Hybrid

About The Position

The Principal Technical Program Manager, Business Insights, owns whether business partners succeed with the Business Insights platform by driving adoption, trust in the data, and reduced effort to get answers. This senior individual-contributor program role (Nordstrom job level 19) is accountable for rollout readiness, customer success deliverables, success measures, and the operating rhythm needed to move from the current state to the Business Insights vision. The role partners with Product, Engineering, Analytics, and business leaders, leading without formal authority. It owns rollout timing and execution and how outcomes are measured; Product owns roadmap decisions, while Engineering owns building and operating the platform. The position translates the Business Insights vision into a quarterly plan, establishes governance and review cadences, and leads organizational change management. It builds partner onboarding, enablement, support, and legacy-report transition plans; manages partner relationships and feedback; and tracks adoption and partner burden. Success means business partners experience fewer manual requests, faster answers, and trustworthy data, while leadership can rely on consistent measures. This is not a hands-on engineering role. The position requires enough familiarity with data and analytics platforms—including data pipelines, semantic layers, and BI tools—to work credibly with engineering and analytics partners. The role also mentors program managers and cross-functional partners.

Requirements

Bachelor's or master's degree in Business, Computer Science, Engineering, or a related field, or a suitable combination of education, experience, and training.
10 or more years of technical program management experience leading large-scale, cross-functional programs.
Experience leading adoption or migration of a data, analytics, or BI platform, including retiring legacy tools without disrupting the business.
Track record of building adoption and success metrics and reporting that withstands scrutiny and informs leadership action.
Demonstrated ability to run partner- or customer-facing rollouts and manage expectations when plans change.
Experience leading organizational change management, such as Prosci/ADKAR or equivalent.
Excellent communication and stakeholder skills, with proven ability to influence without formal authority.
Strong analytical and quantitative skills and comfort using data to support decisions.
Familiarity with data and analytics platforms, including data pipelines, semantic layers, and BI tools, sufficient to work credibly with engineering and analytics partners.
Experience with both waterfall and agile delivery, and with portfolio and collaboration tools.
Experience mentoring program managers and building organizational capability.

Nice To Haves

Retail background.
Experience with large-scale technology modernization.

Responsibilities

Define rollout readiness criteria across data, tooling, training, support, and communications, and run readiness gates before each rollout.
Own integrated rollout plans and sequencing across business domains, balancing partner capacity with delivery capacity.
Make go/no-go calls at rollout gates based on evidence and escalate when evidence and plans disagree.
Create partner onboarding playbooks with a clear definition of done for each domain.
Develop adoption and enablement plans, including training, office hours, champions, and job aids.
Define and measure support models and escalation paths so partners know where to seek help and how quickly they can expect an answer.
Plan transitions from legacy reports with partners so they are not left without support when older tools are retired.
Build trusted scorecards for partners and leadership and run the associated review cadence.
Set baselines and targets with partners and measure partner burden, including manual report requests, duplicate reports, and time spent pulling or reconciling data.
Translate qualitative goals such as faster answers and trusted data into measurable outcomes.
Manage day-to-day rollout and adoption relationships with business domains through regular check-ins and visible feedback loops.
Bring partner feedback and evidence to Product and surface conflicts between partner requests and capacity, driving decisions to the appropriate owner.
Translate the Business Insights vision into quarterly plans with owners, milestones, and measures.
Establish governance, reviews, checkpoints, and reporting rhythms that sustain adoption.
Lead change management through communications, training, and adoption tracking.
Anticipate risks and bottlenecks; manage dependencies across Product, Engineering, Analytics, and the business.
Track and escalate systemic issues before they become visible to partners.
Balance data quality, security, and compliance constraints against rollout speed and team capacity.
Mentor program managers and cross-functional partners in planning, partner management, and judgment under ambiguity.