Principal TPM: Business Insights (Hybrid - Seattle, WA)

Nordstrom•Seattle, WA

1d•$191,000 - $297,000•Hybrid

About The Position

This senior individual-contributor program role owns whether business partners succeed with the Business Insights platform: adopting it, trusting its data, and spending less effort getting answers. The role is accountable for rollout readiness, customer-success deliverables, measures of success, and the operating rhythm that moves the organization toward its vision. It partners with Product, Engineering, Analytics, and business leaders, leading without formal authority. The role owns how and when rollouts happen and how their success is measured; Product owns what is built and why, while Engineering owns building and running it. Success means business partners can identify tangible improvements, such as fewer manual requests, faster answers, and trusted data, while leadership can rely on a consistent, credible account of results. The position develops rollout plans, partner onboarding and enablement, support models, scorecards, adoption measures, governance, change management, and risk and dependency management. It also mentors program managers and cross-functional partners. This is not a hands-on engineering role. The position is listed as hybrid in Seattle, Washington. The annual pay range is $191,000–$297,000, with possible performance-based incentives or bonuses. Nordstrom describes benefits including medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources. Eligibility requirements may apply.

Requirements

Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field, or a suitable combination of education, experience, and training.
10+ years of technical program management experience leading large-scale, cross-functional programs.
Experience leading adoption or migration of a data, analytics, or BI platform, including retiring legacy tools without disrupting the business.
Track record of building adoption and success metrics and reporting that withstands scrutiny and informs leadership action.
Demonstrated ability to run partner- or customer-facing rollouts and manage expectations when plans change.
Experience leading organizational change management, such as Prosci/ADKAR or equivalent.
Excellent communication and stakeholder skills, including proven ability to influence without formal authority.
Strong analytical and quantitative skills and ability to use data to support decisions.
Familiarity with data and analytics platforms, such as data pipelines, semantic layers, and BI tools, sufficient to work credibly with Engineering and Analytics partners.
Experience with both waterfall and agile delivery and with portfolio and collaboration tools.
Experience mentoring program managers and building organizational capability.

Nice To Haves

Retail background.
Experience with large-scale technology modernization.

Responsibilities

Define readiness criteria for each business domain across data, tooling, training, support, and communications, and run readiness gates before rollouts.
Own the integrated rollout plan and sequencing across domains, balancing partner capacity with delivery capacity.
Make go/no-go decisions at rollout gates based on evidence and escalate when evidence and plans conflict.
Deliver a partner onboarding playbook with a clear definition of done for each domain.
Create adoption and enablement plans, including training, office hours, champions, and job aids.
Define and measure the support model and escalation paths for business partners.
Plan transitions from legacy reports with partners so they are not stranded when old tools are retired.
Build a trusted scorecard for partners and leadership and run the associated review cadence.
Set baselines and targets collaboratively with partners.
Measure partner burden, including manual report requests, duplicate reports, and time spent pulling or reconciling data.
Translate qualitative goals such as faster answers and trusted data into measurable outcomes.
Manage day-to-day rollout and adoption relationships with each domain through check-ins, feedback loops, and clear communication about changes.
Bring partner feedback and evidence to Product, which determines roadmap changes.
Use data to surface conflicts between partner requests and capacity and drive decisions to the appropriate owner on time.
Translate the Business Insights vision into quarterly plans with owners, milestones, and measures.
Establish governance, reviews, checkpoints, and reporting rhythms that sustain adoption.
Lead change management, including communications, training, and adoption tracking.
Anticipate risks and bottlenecks and manage dependencies across Product, Engineering, Analytics, and business teams.
Track and escalate systemic issues before they become visible to partners.
Balance data quality, security, and compliance constraints against rollout speed and team capacity.
Mentor program managers and cross-functional partners in planning, partner management, and judgment under ambiguity.