Principal Techanical Program Manager
About The Position
Docker is a leading brand in developer tooling, used by millions of developers and companies worldwide to build, share, and run applications. We are a remote-first company focused on building tools that define software development and delivery. As AI agents transform software development, Docker is central to this shift, providing secure environments and infrastructure for autonomous workflows. We are seeking a Principal Technical Program Manager (TPM) to lead high-impact, strategic programs for our Enterprise Support team, which delivers premium support services to large enterprise customers for on-prem and cloud products. The TPM will operate as a coach/player, driving complex initiatives across Engineering, Product, Security, Revenue, and Support. This role involves defining priorities, aligning roadmaps, ensuring successful delivery of customer experience improvements, and designing/scaling processes for efficient, consistent, and high-quality global service delivery.
Requirements
- 8+ years of experience in Technical Program Management or Senior Support Leadership roles in a software or SaaS environment.
- Background in delivering high touch premium support services to large enterprise customers.
- Deep understanding of: Enterprise Support, Premium Support, High Touch Support operations and delivery.
- Solid understanding of: AI Agentic Tools (Claude, Codex, Cursor), Cloud platforms (AWS, GCP, Azure), Support Ticketing Systems (Salesforce).
- Proven track record of leading large-scale, complex programs across global teams and organizations.
- Experience designing and scaling operational processes or delivery frameworks.
- Experience partnering with revenue and sales organizations.
Responsibilities
- Managing large, cross-functional projects/programs with a focus on the success of Enterprise and Premium Support service delivery.
- Creating and tracking: Roadmaps, Timelines, Milestones, Dependency management across teams.
- Partnering with sales and revenue teams to drive attachment, value, and retention of premium support services.
- Identifying technical and operational risks early and managing inter-team dependencies.
- Creating mitigation and contingency plans.
- Leading without authority across: Engineering, Product, Revenue, Support, driving alignment and decision-making while managing competing priorities.
- Communicating clearly and concisely to all stakeholders.
- Breaking down complex problems into manageable parts, understanding system and team interconnections, and anticipating downstream impacts of decisions.
- Using data to evaluate process effectiveness and drive ongoing improvements.
- Serving as a trusted advisor on program strategy, execution, and operational scaling.
Benefits
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave (after 6 months of employment)
- Technology stipend equivalent to $100 USD net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
