Principal Technical Program Manager, EC2 Infrastructure Services

Amazon • Seattle, WA

42d • Onsite

About The Position

The EC2 Infrastructure Services organization is responsible for ensuring the continuous availability of EC2 servers for customers, playing a crucial role in EC2's elasticity. With AI infrastructure becoming increasingly important within EC2, this role involves building systems, services, and automation to operate AI infrastructure at scale. The position requires a Principal Technical Program Manager to lead large, cross-organizational technical programs focused on building and recovering EC2 services, forecasting unsellable rates, setting goals for platform-level unsellables, and collaborating with EC2 leadership, Finance, and Capacity organizations to address usage and capacity constraints. The role involves translating build and recovery commitments into actionable technical and operational plans, ensuring solutions adhere to AWS architectural and operational standards, and maintaining clear communication with senior internal leaders and external partners. A significant part of the role includes regularly preparing program updates, strategy documents, and plans for senior leaders, including VPs and Directors. The position demands deep, hands-on technical expertise in AWS architectures, including data analytics, alongside exceptional written and verbal communication skills.

Requirements

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Responsibilities

• Own complex, cross-org programs end-to-end, including program definition and delivery (charter, success metrics, roadmap, milestones, dependencies, risks, and decision points).
• Drive alignment across organizations without direct reporting lines, manage competing priorities, and resolve critical path issues.
• Ensure smooth transitions of programs into steady-state ownership and operations.
• Provide technical leadership and architectural judgment by engaging deeply in architecture, integration, and operational design across security, reliability, scalability, cost, and observability.
• Apply AWS best practices and Well-Architected principles to evaluate tradeoffs and identify gaps.
• Partner with architects, principal engineers, and service teams to develop robust, supportable, and operable solutions.
• Own executive-ready narratives, including options, tradeoffs, risks, dependencies, and clear decision asks.
• Produce high-quality written artifacts such as one-pagers, six-pagers, decision memos, and operating reviews.
• Communicate complex technical issues clearly to diverse audiences, including senior internal leaders and external partner executives.
• Proactively surface risks and manage expectations.
• Build and institutionalize mechanisms that enhance cross-org execution, including governance forums, decision logs, and readiness criteria.
• Identify recurring failure modes and address them through durable processes, tooling, and ownership models.
• Improve program management maturity by enhancing planning, execution, and decision-making practices.
• Drive operating reviews and establish program health metrics.
• Build and maintain multi-quarter plans, dependency maps, and critical paths.
• Define team interfaces, launch criteria, operational handoffs, and runbooks.
• Manage delivery risk, including phased delivery, rollback planning, and launch readiness.
• Mentor TPMs and elevate standards through coaching and strong written narratives.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed