Principal Technical Program Manager, AI Enablement

LINQ•Austin, TX

21h•Hybrid

About The Position

We’re rapidly integrating AI into our operations to help us fulfill our mission to help every K12 child thrive. We’re adding an operational owner to further accelerate our progress: someone who embeds with teams, figures out where AI can have a meaningful impact, and builds things that stick. You’ll be working with active internal programs, a growing set of working tools, and leadership that’s genuinely committed. This isn’t a research or strategy role. You’ll be expected to ship things, measure whether they worked, and iterate.

Requirements

8+ years in technical program management, developer experience, platform engineering, or a similarly cross-functional technical role
Demonstrated ability to drive adoption of new tools and practices across an engineering organization—not just advocacy, but measurable results
Strong technical fluency: you can review prompts, evaluate AI tools, design workflows, and build prototypes (scripting, light app development, API integrations)
Experience working with LLMs, AI copilots, or automation tooling in a professional context—not just personal experimentation
Exceptional written and verbal communication; you can explain complex technical concepts to a CFO and debug a prompt chain with an engineer in the same afternoon
Comfort operating in ambiguity with minimal direction; you define the path, not just walk it
Experience in a PE-backed, multi-product SaaS environment (or similar complexity)

Nice To Haves

Experience in K–12 education technology or another regulated vertical (healthcare, fintech)
Familiarity with compliance frameworks relevant to AI deployment (FERPA, COPPA, SOC 2)
Background in developer experience, internal tools, or platform teams
Experience with JavaScript/TypeScript, React, Node.js, AWS
Track record of building and scaling internal programs or communities of practice

Responsibilities

Embed directly with teams across go-to-market, Engineering, Product, Operations, Finance, and Customer Experience to identify high-value AI use cases and unblock adoption
Design, prototype, and ship internal AI workflows and tools (prompt libraries, automation scripts, internal apps) that solve real problems – both directly and by enabling teams to become self sufficient
Evaluate and recommend AI tooling—LLMs, copilots, automation platforms—with a bias toward practical deployment over proof-of-concept theater
Build reusable playbooks, templates, and reference implementations that teams can adopt independently
Establish measurement frameworks to track adoption, productivity impact, and ROI
Own select AI-driven initiatives end-to-end, from scoping through delivery.
Drive vendor evaluation, stakeholder alignment, implementation planning, and rollout for assigned initiatives
Coordinate across Product, Engineering, Customer Experience, and external vendors to hit milestones and manage dependencies
Define success metrics and own post-launch adoption and iteration
Drive awareness, excitement, and fluency around AI across the organization
Run workshops, office hours, and enablement sessions tailored to different audiences (engineers, PMs, operations staff, leadership)
Co-own and evolve existing programs: The Vanguard (AI champions network), The Forge (internal hackathon series), and LINQ Labs (internal tools environment)
Translate technical AI capabilities into business-relevant language for non-technical stakeholders
Surface and amplify success stories to build organizational momentum
Partner with the CTO to refine and execute LINQ’s AI strategy
Maintain an AI adoption roadmap with clear priorities, dependencies, and milestones
Collaborate with Security (CISO) and Compliance to ensure AI tooling meets FERPA, COPPA, PCI, and CCPA requirements
Track the AI vendor landscape and make informed build-vs-buy-vs-integrate recommendations
Contribute to board and investor narratives around LINQ’s AI maturity

Benefits

Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
Take the time you need to welcome your new addition – We’ve got you covered!
Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!