Principal Technical Content Developer

Omnissa • Atlanta, GA

5d • $173,887 - $210,000 • Remote

About The Position

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. At Omnissa, we are committed to maintaining a fair, consistent, and secure hiring process for all candidates. As part of this approach, we use standard interview and verification practices designed to ensure alignment and protect both candidates and the organization. These practices are applied thoughtfully and with respect for candidate privacy.

Requirements

• Technical Expertise: Widely recognized expertise in Omnissa Horizon and related End User Computing / VDI solutions (e.g., Citrix, Azure Virtual Desktop), with in-depth knowledge of multiple related products, hypervisor and cloud infrastructure platforms, and Windows/Linux operating systems. In-depth knowledge of IT domains beyond core Omnissa products is expected.
• Solutions Architecture: Proven ability to architect complete, complex end-to-end solutions and to influence product roadmap, design, and implementation based on customer, field, and competitive input.
• Analytical Skills: Superior analytical and problem-solving skills, with the ability to independently learn new technologies, test products hands-on, and translate deep technical understanding into clear guidance for others.
• Communication Skills: Superior verbal and written communication skills; a respected evangelist capable of articulating company and product strategy and value; sought-after speaker at industry and customer events.
• Leadership & Mentorship: Demonstrated ability to lead cross-functional, cross-geo projects and to mentor others both technically and professionally, setting the example for the team.
• Customer-Focused: Trusted advisor to customers and partners on IT infrastructure beyond point products and solutions, with a track record of resolving the most critical and complex customer situations.
• Experience: 10+ years of relevant experience in VDI solutions, product management, or technical marketing in the end user computing software industry.
• Education: Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.

Responsibilities

• Serve as a widely recognized subject-matter expert across Horizon and related End User Computing / VDI technologies, providing technical guidance and mentoring to other content developers and cross-functional teams.
• Lead the research, planning, and architecture of technical enablement content for complex product areas, suites, or end-to-end solutions, and drive content architecture and platform/tooling improvement projects.
• Author and publish authoritative technical guidance to TechZone and other channels, combining deep product roadmap knowledge with emerging industry trends to define new customer use cases and supporting solutions architecture.
• Lead cross-functional, cross-geo content initiatives—setting schedules, delegating tasks, and reporting progress to senior leadership.
• Act as a trusted advisor to product management and engineering on strategic initiatives that influence the product roadmap, informed by customer and field input, market trends, and competitive knowledge.
• Serve as an escalation point for the most critical and complex customer and partner situations, leading others through resolution.
• Represent Omnissa as a sought-after speaker at customer-facing presentations and industry events, and mentor others through coaching and technical training.
• Conduct competitive analysis of industry-wide documentation practices to continuously evolve Omnissa's content styles, standards, and best practices.

Benefits

• employee ownership
• health insurance
• 401k with matching contributions
• disability insurance
• paid-time off
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Principal