Principal System/Network Services Engineer

Oracle•Broomfield, CO

About The Position

Leads the design, installation, administration, and maintenance of systems and network infrastructure across on-premises, hybrid, and cloud environments. Independently analyzes performance trends, manages server capacity, and optimizes system configurations, network services, and backups. Coordinates infrastructure changes, patching, and upgrades to address security vulnerabilities and maintain service availability. Develops engineering designs and partners with architecture, security, and service teams to improve scalability, resiliency, and operational capabilities. Acts as a senior technical liaison, resolves complex systems and network issues, and implements disaster recovery solutions. Maintains infrastructure standards and documentation, mentors team members, and drives continuous improvement. Depending on assignment, develops automation, scripts, dashboards, telemetry, and alerting to simplify operations and proactively monitor infrastructure health. The role also provides technical oversight for moderately complex tasks and projects, manages priorities and deliverables, collaborates across teams, and supports an inclusive environment. It includes continuous learning, process improvement, and participation in candidate interviews, assessments, and hiring recommendations.

Responsibilities

Lead the design, installation, configuration, and maintenance of servers, operating systems, cloud infrastructure, and network services.
Develop engineering designs, configuration patterns, and technical standards that support infrastructure performance, reliability, security, and scalability.
Analyze systems and network performance, manage server capacity, and optimize configurations and backups.
Coordinate middleware administration and deployment, maintenance, and operation of internal applications.
Oversee network configurations and review code and configurations in tools such as Terraform and Ansible for deploying networks, routers, and security policies.
Coordinate hardware maintenance, audits, installation, provisioning, and upgrades with internal experts and vendors.
Monitor compute, storage, LAN, WAN, SD-WAN, VPN, wireless, and cloud network performance and security.
Maintain network services, including traditional circuits, private lines, and cloud-based communication solutions.
Implement changes to firewalls, traffic management devices, routing and switching equipment, wireless components, and supporting software.
Coordinate infrastructure changes, maintenance, patching, and version upgrades while communicating with stakeholders to minimize disruption.
Maintain infrastructure inventory and configuration records and align operational activities with service level agreements, objectives, and key performance indicators.
Implement security and compliance policies and access controls; administer identity and access management privileges and monitor user activity.
Support privileged account and secrets integrity, compute and file system security, and secure storage operations.
Coordinate monthly, quarterly, and hotfix patches to address vulnerabilities and defects.
Identify security and operational gaps and implement improvements with architecture, security, and service teams.
Investigate and resolve complex systems, network connectivity, and performance issues with cross-functional teams and vendors.
Support incident management, including high-severity triage, escalation, service restoration, and incident reviews.
Analyze incident data to identify patterns and root causes and implement corrective and preventive actions.
Review logs, dashboards, alerts, and ticket queues to identify production issues proactively.
Provide technical guidance for escalated cases involving growth, scaling, cloud adoption, high performance, and high availability.
Document technical solutions and coordinate with operations teams to maintain production environments and meet service commitments.
Perform and support backup, restore, and disaster recovery processes; implement disaster recovery solutions and maintain recovery plans.
Plan and participate in disaster recovery exercises to validate preparedness and support compliance requirements.
Serve as a senior technical liaison among customers, internal teams, suppliers, and vendors, communicating complex information to technical and nontechnical audiences.
Create and maintain infrastructure documentation, configuration standards, operating procedures, change records, and incident reports.
Review operational performance and incident reports, identify documentation gaps, and recommend improvements.
Provide technical expertise to cross-organization projects and facilitate training and knowledge sharing.
As needed, develop automation frameworks and scripts for systems administration, network operations, testing, and repetitive support tasks.
Create reusable infrastructure standards, configurations, and automation to improve consistency and reduce incidents.
Build and customize dashboards, telemetry, and alerting to monitor systems and network health.
Collaborate with DevOps and Site Reliability Engineering teams on large-scale infrastructure and continuous integration and deployment pipelines.
Configure and optimize workload automation, batch schedules, job streams, and dependencies; troubleshoot automation tools, agents, and third-party integrations using secure coding practices.
Coordinate moderately complex tasks and projects, manage priorities and deliverables, and provide technical oversight.
Collaborate across teams to align solutions with business, stakeholder, and customer needs.
Analyze complex issues, document problem-solving approaches, and escalate unresolved risks with recommended solutions.
Mentor junior engineers, seek diverse perspectives, and support an inclusive environment.
Pursue continuous learning and recommend improvements to processes, tools, standards, and workflows.
Participate in candidate interviews, assessments, and hiring recommendations.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short-term and long-term disability
Life insurance and AD&D
Supplemental life insurance for employees, spouses, and children
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off, including flexible or accrued vacation depending on employee eligibility and position
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance
May be eligible for bonus and equity