Principal System/Network Services Engineer

Oracle•Broomfield, CO

About The Position

Leads the design, installation, administration, and maintenance of systems and network infrastructure across on-premises, hybrid, and cloud environments. Independently analyzes performance trends, manages server capacity, and optimizes system configurations, network services, and backups. Coordinates infrastructure changes, patching, and upgrades to address security vulnerabilities and maintain service availability. Develops engineering designs and partners with architecture, security, and service teams to improve scalability, resiliency, and operational capabilities. Acts as a senior technical liaison, resolves complex systems and network issues, and implements disaster recovery solutions. Maintains infrastructure standards and documentation, mentors team members, and drives continuous improvement. Depending on assignment, develops automation, scripts, dashboards, telemetry, and alerting to simplify operations and proactively monitor infrastructure health.

Requirements

At least 11 years of experience in network engineering, IT, computer science, or a related field; or a bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field and at least 7 years of relevant experience.
Demonstrated ability in or knowledge of network architecture, including designing, implementing, and managing network infrastructure.

Nice To Haves

At least 11 years of experience in network engineering, IT, computer science, or a related field; or a bachelor's degree in Information Systems, Computer Science, Electrical Engineering, or a related field and at least 7 years of relevant experience; or a master's degree in Information Systems, Computer Science, Electrical Engineering, or a related field and at least 5 years of relevant experience.
Demonstrated ability in or knowledge of cloud computing, including deploying, managing, and securing cloud environments and applications.
Six years of experience troubleshooting various systems.
Associate-level network or security certification.
Professional-level industry network or security certification.
Relevant industry-recognized IT Service Management (ITSM) certification.

Responsibilities

Lead the design, installation, configuration, and maintenance of servers, operating systems, cloud infrastructure, and network services.
Develop engineering designs, configuration patterns, and technical standards for infrastructure performance, reliability, security, and scalability.
Analyze systems and network performance, manage server capacity, and optimize configurations and backups.
Coordinate middleware administration and the deployment, maintenance, and operation of internal applications.
Oversee network configurations, including reviewing code and configurations in tools such as Terraform and Ansible to deploy networks, routers, and security policies.
Coordinate hardware maintenance, auditing, installation, provisioning, and upgrades with internal experts and vendors.
Monitor the performance and security of compute, storage, LAN, WAN, SD-WAN, VPN, wireless, and cloud network environments.
Maintain reliable and efficient network services, including traditional circuits, private lines, and cloud-based communication solutions.
Implement changes to firewalls, traffic management devices, routing and switching equipment, wireless components, and supporting software.
Coordinate infrastructure changes, maintenance, patching, and version upgrades, communicating with stakeholders to minimize disruption.
Maintain infrastructure inventory and configuration records and align operational activities with SLAs, SLOs, and KPIs.
Implement security and compliance policies and access controls; administer identity and access management privileges and monitor user activity.
Support privileged account and secrets integrity, compute and file system security, and secure storage operations; coordinate patches to address vulnerabilities and defects.
Identify security and operational gaps and implement improvements with architecture, security, and service teams.
Investigate and resolve complex systems, network connectivity, and performance issues with cross-functional teams and vendors.
Support incident management, including high-severity triage, escalation, service restoration, and incident reviews.
Analyze incident data to identify patterns and root causes and implement corrective and preventive actions.
Review logs, dashboards, alerts, and ticket queues to identify production issues proactively.
Provide technical guidance for escalated cases involving growth, scaling, cloud adoption, high performance, and high availability.
Document technical solutions and coordinate with operations teams to maintain production environments and meet service commitments.
Perform and support backup, restore, and disaster recovery processes; implement disaster recovery solutions, maintain recovery plans, and participate in exercises.
Serve as a senior technical liaison among customers, internal teams, suppliers, and vendors, and communicate complex technical information to technical and nontechnical audiences.
Create and maintain infrastructure documentation, configuration standards, operating procedures, change records, and incident reports; review reports and recommend documentation improvements.
Provide technical expertise to cross-organization projects and facilitate training and knowledge sharing.
As needed, develop automation frameworks and scripts, reusable infrastructure standards and configurations, dashboards, telemetry, and alerting mechanisms.
Collaborate with DevOps and Site Reliability Engineering teams on large-scale infrastructure and continuous integration and deployment pipelines.
Configure and optimize workload automation, batch schedules, job streams, and dependencies; troubleshoot automation tools, agents, and third-party integrations using secure coding practices.
Coordinate moderately complex tasks and projects, manage priorities and deliverables, and provide technical oversight.
Collaborate across teams to align solutions with business, stakeholder, and customer needs; analyze complex issues, document approaches, and escalate unresolved risks with recommended solutions.
Mentor junior engineers, support an inclusive environment, pursue continuous learning, and recommend improvements to processes, tools, standards, and workflows.
Participate in candidate interviews, assessments, and hiring recommendations.