Principal Support Engineer

Docker

34d•CA$247,450 - CA$353,500•Remote

About The Position

Docker is seeking a Principal Support Engineer to join their Support Engineering team and accelerate the delivery of their agentic platform. This role requires a strong software engineer who is fluent in modern AI-assisted development tools and disciplined about shipping high-quality, production-ready code. The engineer will work in partnership with the Principal Engineer and Support Engineering leadership to build agentic and automation workflows, providing broad coverage across UI, APIs, integrations, data surfaces, and agentic workflows. Key aspects of the role include ensuring observability, adhering to 12-factor discipline, and implementing safe human handoff procedures. The position is part of a globally distributed, remote-first team focused on building tools that define software development and delivery, with a particular emphasis on AI agents and autonomous workflows.

Requirements

Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe
6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review
Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration
Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration

Nice To Haves

Agent or workflow orchestration platforms, eval frameworks, tracing tools, or MCP-style tool servers
Salesforce, Snowflake, subscription, billing, or incident management integrations
Support, ticketing, customer operations, or go-to-market systems experience
Kubernetes, cloud services, CI/CD, and internal platform deployment experience

Responsibilities

Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff
Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage
Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability
Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
Participate in on-call rotation for systems your team owns

Benefits

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave (after 6 months of employment)
Technology stipend equivalent to $100 USD net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country