Principal Strategic Partner Manager

Hearst•South San Francisco, CA

6d•$165,000 - $196,000•Hybrid

About The Position

First Databank (FDB) is seeking a Principal Strategic Partner Manager for its Customer Success department. FDB is extending its consumer medication data into digital health products and AI-enabled technology platforms, and this senior partnership lead will own one of FDB’s largest strategic partnerships. The role is the partner’s dedicated relationship owner and is accountable for renewing the agreement, helping the partner realize value from FDB solutions, and deepening engagement across a complex organization. It leads through influence by aligning FDB’s product, clinical, technical, and commercial teams with the partner around shared goals. The position is based out of FDB’s San Francisco, California office and follows a hybrid work model, with an expectation to work onsite at least three days per week. The role leads renewal planning, partner relationship development, success planning, value realization, and coordination of the partner’s end-to-end experience. It also represents partner feedback within FDB, leads executive reviews and strategic working sessions, and identifies potential expansion opportunities for handoff to FDB’s sales team, which owns expansion. FDB provides drug and medical device knowledge used by healthcare professionals and information system developer partners. The company describes its work as helping improve patient safety, operational efficiency, and healthcare outcomes, and notes more than three decades of experience and thousands of customers worldwide.

Requirements

10 or more years in strategic customer success, enterprise account management, strategic partnerships, or consultative client leadership, including ownership of complex, high-value relationships.
Direct accountability for renewing large enterprise agreements, working with legal, finance, and executive teams.
Experience partnering with large technology platforms or AI-enabled products, including data integration, content licensing, or API-based solutions.
A record of building credibility with senior stakeholders in complex, matrixed organizations with competing priorities.
Experience in healthcare technology, clinical data, medication information, digital health, or a related regulated environment.
Experience with consumer-facing health or technology products.
Familiarity with product development and technical implementation lifecycles and working closely with engineering and data teams.
Experience supporting global enterprise customers.

Responsibilities

Own accountability for renewing the partnership agreement; build the renewal strategy, track readiness, surface risks early, and lead the renewal with support from FDB executive, legal, and finance teams.
Build regular dialogue across the partner’s product, engineering, AI and data, clinical, and business teams; map stakeholders, secure executive sponsors, and keep decision-makers engaged.
Translate the partner’s goals into measurable outcomes, milestones, owners, and a review cadence; maintain the success plan and account record as use cases evolve.
Establish success measures, review adoption and performance signals, identify optimization opportunities, and communicate the impact of FDB content in the partner’s consumer products.
Coordinate technical onboarding, content and documentation needs, issue resolution, education, and ongoing product engagement, involving the appropriate FDB experts.
Represent partner feedback within FDB by translating it into priorities, decisions, and actions for Product, Development, Content, Implementation, Support, and executive leadership, and close the loop with the partner.
Lead executive business reviews and strategic working sessions, connect product capabilities to partner outcomes for technical and nontechnical audiences, remove barriers, and ensure commitments have accountable owners.
Identify expansion opportunities arising from the partner’s evolving needs and hand them to FDB’s sales team, which owns expansion.