Principal Strategic Operations Business Consultant

Blue Cross Blue Shield of Minnesota•Eagan, MN

2d•Hybrid

About The Position

About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have As a Principal Strategic Operations Business Consultant, you will serve as a trusted advisor and thought partner to executives and leaders across the enterprise. You will drive strategic alignment, execution, and measurable success of key business objectives. This role blends strategic consulting with disciplined execution — ensuring divisional priorities are met while enabling long-term growth and sustainability at the departmental level. You will also provide support and coordination to ensure the successful completion of complex, cross-functional initiatives.

Requirements

7+ years of related professional experience.
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Bachelor's degree.
3+ years of health plan experience.
Advanced knowledge of project management methodologies.
Experience with Agile, Lean, Six Sigma, or continuous improvement methodologies.
PMP certification.
Experience with Visio, SharePoint, Power Automate, Power BI, and Power Apps.
Proficiency with program management, reporting, and dashboarding tools to support visibility and decision-making.
Experience supporting senior leadership (e.g., Chief of Staff, strategy, or transformation roles)
Experience with portfolio reporting, capacity planning, or prioritization frameworks
Ability to maintain confidentiality and act with integrity with sensitive data and proprietary information.
Ability to translate complex information into actionable messaging, actively listen to diverse perspectives, and drive alignment across cross-functional priorities.
Ability to analyze complex challenges, evaluate tradeoffs, and collaborate with stakeholders to reach effective, lasting solutions.
Ability to effectively organize work, balance shifting priorities, and manage time across multiple workstreams to meet commitments.

Responsibilities

Consult with executives and leaders to align strategy and drive outcomes. Provide strategic direction and guidance by constructively pushing back on senior leadership, identifying blind spots, and bringing alternative perspectives to strengthen decision-making.
Navigate complex dynamics and influence leaders at all levels by building trust and maintaining alignment across the division and departments. Serve as a stabilizing force who anticipates friction and protects strategic priorities.
Monitor market forces, regulatory changes, and industry trends to anticipate strategic impacts on divisional and departmental strategies. Partner with leadership to translate external requirements into actionable guidance, ensuring compliance and competitiveness.
Lead the execution of high-priority, cross-functional initiatives, ensuring clear plans, stakeholder alignment, and delivery of defined outcomes, efficiencies, and consistent results. Develop and maintain visibility into strategic initiative progress, risks, and dependencies, including creation of dashboards, and tools that enable clear, actionable insights for leadership.
Guide decision-making to align systems and processes with strategic direction. Proactively identify, escalate, and mitigate risks while bringing external perspectives to leadership.
Facilitate meeting preparation and ensure transparent communication of updates to all leadership levels. Analyze operational challenges and present data-driven recommendations for continuous improvement.