Principal SRE
About The Position
As an Executive Director of Site Reliability Engineering at JPMorgan Chase, you are viewed as a force multiplier on a firm level by promoting team members to unite through the sharing of information and joint problem solving across the organization. You guide your leaders and engineers, and entrust them to execute strategic business priorities while championing forward thinking and resiliency to drive change across mission-critical platforms. You set the direction for how reliability, scale, and performance are engineered into the firm's most important systems, and you translate that direction into outcomes by developing the people, partnerships, and operating practices that sustain it. You also personally hold — and hold your organization to — the firm's exemplary SRE technical standard.
Requirements
- Demonstrated experience leading technologists to manage, anticipate, and solve complex technological issues firmwide.
- Track record of influencing team culture by championing innovation and change at scale.
- Proven experience hiring, developing, and recognizing talent, and building durable pipelines of engineering and leadership capability.
- Prior experience influencing across highly matrixed, complex organizations and delivering value at scale, including navigating competing executive priorities to a coherent outcome.
- Experience leading complex projects supporting SRE design, scaling, resilience, and system performance assessments.
- Experience managing multiple stakeholders, complex projects, and teams, with the judgment to know when to guide, when to entrust, and when to intervene.
- Meets the firm's SREM05 Bar Raiser standard across all four SRE competencies, and is credible acting as a Bar Raiser for the discipline.
Nice To Haves
- Experience supporting mission-critical systems in a production environment, including accountability for availability, performance, and incident response outcomes at firm scale.
- Prior service as an SRE Bar Raiser, or equivalent responsibility for setting and defending the technical standard of an engineering discipline.
Responsibilities
- Manages the development of all team members by ensuring they have access to the resources, sponsorship, and opportunities needed for their unique growth as engineers, managers, and leaders.
- Collaborates across the firm to align team members with internal mobility opportunities that match their career aspirations, strengthening both the individual and the wider SRE community.
- Applies a wide range of tactics and strategies to guide internal executive decisions — reliability posture, investment trade-offs, risk acceptance, architectural direction — to achieve substantial, firmwide goals.
- Manages multiple senior stakeholders, complex programs, and distributed teams simultaneously, keeping delivery, reliability, and people outcomes in balance.
- Implements innovative methods, techniques, and evaluation criteria for the projects and people working on the most highly complex business and technology issues, raising the bar for how the firm measures and improves reliability.
- Leads complex, cross-line-of-business initiatives spanning SRE design, scaling, resilience, and system performance assessments for mission-critical systems in production.
- Champions a culture of innovation, learning, and change — normalizing blameless post-mortems, engineering rigor, and continuous improvement — so reliability practices evolve as fast as the platforms they support.
- Owns the SRE technical bar within the organization: acts as (or sponsors) Bar Raisers, defends hiring and promotion standards, and ensures the four firmwide SRE competencies below are lived, not just documented.
Benefits
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
