Principal, Specialist SE

Salesforce•Chicago, IL

18h

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Small Business Revenue Cloud Specialists are seeking a skilled and driven Revenue Cloud Solution Specialist to join our team, focusing on small businesses. We're looking for a passionate individual who thrives in a fast-paced environment and is eager to help our clients in these key sectors achieve their revenue goals through the effective implementation and optimization of Salesforce Revenue Cloud. If you're a problem-solver with an ability to learn and apply technical solutions and a passion for client success, we encourage you to apply! About the Role: As a Revenue Cloud Solution Specialist, you will play a crucial role in the sales cycle, working closely with our sales team to understand client small business needs across industries and demonstrate the value of Salesforce Revenue Cloud. You will be responsible for crafting and presenting tailored solutions, conducting product demos, and answering technical questions. You will also collaborate with our services team and partner community to ensure customer success. This role will use the power of Revenue Cloud to automate revenue operations on an integrated platform, deliver seamless buying and selling experiences, and close deals faster with guided quoting and AI with Agentforce.

Requirements

Bachelor’s degree in a relevant field or equivalent experience
2+ years of experience as a Solution Engineer, Sales Engineer, or similar role, preferably with a focus on Salesforce or related CRM platforms.
Deep understanding of Salesforce Revenue Cloud or similar products
Experience with Salesforce configuration and customization.
Strong presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
Excellent problem-solving and analytical skills.
Collaborate effectively as part of a team and also able to take ownership of individual projects.
Strong client-facing skills and a passion for client success.

Nice To Haves

Experience working with APIs is highly preferred.
Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified CPQ Specialist) are a plus.

Responsibilities

Partner with sales team to understand client business requirements and translate them into effective Revenue Cloud solutions.
Conduct in-depth discovery sessions to identify problems and opportunities for improvement, focusing on the specific challenges and nuances of these industries.
Develop and deliver compelling product demonstrations showcasing the capabilities of Revenue Cloud, emphasizing how it streamlines the quote-to-cash process, from catalogs and pricing to CPQ, contract lifecycle management, orders, and billing – all on the #1 AI CRM.
Build and present solutions, highlighting the benefits of automating revenue operations, delivering seamless buying and selling experiences, and closing deals faster with guided quoting and Agentforce.
Answer technical questions and address client concerns throughout the sales process, showcasing your expertise in Revenue Cloud.
Stay up-to-date on the latest Revenue Cloud features and best practices, as well as industry-specific trends and challenges within the target sectors.
Contribute to the development of sales collateral and best practices, specifically tailored to our small business customers.
Participate in industry and product events and webinars.