Principal Specialist, Fraud

Sallie Mae•New Castle, DE

7d•Hybrid

About The Position

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

Strong analytical skills with the ability to interpret data and identify patterns or anomalies.
Proficiency in using Microsoft Excel or other data analysis tools.
Detail-oriented mindset with a focus on accuracy and precision.
Excellent communication skills, both written and verbal.
Knowledge of fraud prevention techniques, tools, and industry best practices is advantageous.
Familiarity with financial systems, payment methods, and e-commerce platforms is a plus.

Nice To Haves

Bachelor's degree in a relevant field such as business administration, finance, or criminal justice.
1-2 years of experience in fraud prevention, detection, or related roles is a plus.

Responsibilities

Assist in monitoring and analyzing transactions, accounts, and user activities to identify potential fraud indicators or suspicious patterns.
Utilize fraud detection tools, systems, and data analysis techniques to proactively identify and escalate fraud risks.
Conduct detailed analysis of data sets, customer profiles, and transactional information to identify anomalies and potential fraud trends.
Investigate flagged activities, gather evidence, and build comprehensive case files for further action.
Assist customers through an identity theft event.
Support the implementation and maintenance of fraud prevention strategies, policies, and procedures.
Assist in raising fraud awareness among employees by promoting best practices, sharing fraud prevention tips, and assisting in the development of training materials.

Benefits

Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement
401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities