Principal Source-to-Pay Platform Analyst

Blue Cross Blue Shield of Minnesota•Eagan, MN

2d•Hybrid

About The Position

About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have This is a hands-on, mid-level role embedded within the Procurement Services team. This person owns the day-to-day administration, configuration, and continuous improvement of the source-to-pay platform, including its AI agent tools, workflow automations, future module releases, and integrations. They serve as the primary point of contact for platform questions, user support, training, and vendor data governance, bridging the gap between procurement operations and technology enablement. This is a high-visibility role at a pivotal time. Procurement Services is undergoing a significant digital transformation, and the right candidate will help shape how procurement operates across the organization for years to come.

Requirements

7+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
Experience in procurement, source-to-pay operations, or a related business operations role
Hands-on experience with comparable CLM/S2P procurement platform (Coupa, Icertis, Ironclad, Ariba Contracts, etc.)
Working knowledge of AI tools and prompt engineering. Applicant should be comfortable building, testing, and refining agent prompts
Experience building automations in Power Automate or a similar workflow tool
Proficiency across the Microsoft 365 ecosystem including SharePoint, Teams, and OneDrive
Strong written communication skills, for both technical and non-technical audiences
Comfort operating independently, managing multiple workstreams, and prioritizing under deadline pressure
High school diploma (or equivalency) and legal authorization to work in the U.S.

Nice To Haves

Experience with SAP or other ERPs (contracts, sourcing, or supplier management modules)
Familiarity with Power BI or similar reporting tools
Background in contract lifecycle management, vendor governance, or procurement compliance
Experience supporting a digital transformation journey

Responsibilities

Platform Administration & Configuration: Own configuration including field setup, workflow logic, intake forms, and routing rules. Maintain and improve the Front Door intake experience across all request types. Manage contract metadata standards, renewal workflows, and template libraries. Monitor platform health, log issues, and coordinate resolution with platform support team.
AI Agent Tooling: Maintain, iterate, and create AI agent prompts including contract redline comparison, contract executive briefings, supplier relationship summaries and routing agents. Test agent outputs for accuracy, consistency, and alignment with procurement standards. Collaborate with Procurement leadership to identify new agent use cases and build them out. Stay current on AI tooling capabilities and surface relevant improvements proactively.
Workflow Automation & Integrations: Build and maintain Power Automate flows supporting procurement notifications, approvals, and data syncs. Support integrations between S2P technologies including but not limited to SAP, Workday, SharePoint, and other M365 tools. Document integration logic and maintain a clean handoff process for IT-owned components.
Training, Enablement & User Support: Develop and maintain training materials, cheat sheets, and how-to guides for both Procurement and business partner audiences. Deliver onboarding and refresher training sessions for new and existing users. Serve as the first line of support for platform questions, triaging and resolving issues or escalating as needed. Collect and synthesize user feedback to drive continuous platform improvement.
Data Governance & Reporting: Own vendor master data quality — field completeness, accuracy, and deduplication. Build and maintain standard procurement reports and dashboards. Support metadata validation processes and audit readiness.