Principal Solution Architect, Platform Engineering, SRE

FIS Global • Jacksonville, FL

5d

About The Position

The Principal Solution Architect designs and delivers enterprise platform capabilities for Platform Engineering, which provides shared capabilities that help product engineering teams deliver secure, reliable, performant, high-quality products to clients. The role primarily focuses on Site Reliability Engineering (SRE), while also contributing across platform domains including AI Engineering, API and Event Management, Front End, Developer Experience and Quality, and Customer Identity and Access Management. The position reports to the Head of Architecture for Platform Engineering.

The architect helps drive the company’s modernization and transformation by designing, documenting, and encouraging adoption of modern engineering patterns and platform capabilities. In SRE, the role covers the reliability lifecycle: designing for reliability and defining service level objectives; building observability and incident response capabilities; learning from failures; and reducing operational toil across infrastructure, applications, and operations.

The role uses hands-on software engineering and product delivery experience to translate business needs into practical solutions. It brings cloud-native patterns to platforms, develops modernization roadmaps, and applies enterprise architecture practices such as governance, ecosystem analysis, and vendor evaluation. The architect also provides technical thought leadership and communicates the business value, options, and trade-offs of architectural roadmaps in alignment with business and engineering strategy.

Requirements

• 10+ years of solution architecture and senior software engineering experience, including significant hands-on product delivery in a fast-paced, global software delivery organization operating with ambiguity.
• Expert understanding of software and internet architecture, including modern front-end and back-end stacks; API management; identity and access management; cloud-native and on-premises infrastructure, including containers, Kubernetes, and infrastructure as code; networking and internet connectivity; and browser and mobile application delivery.
• Deep expertise designing and delivering SRE capabilities, including SLO and error-budget practices, observability and telemetry architecture, AIOps, incident management and root cause analysis, resilience and disaster recovery design, and interfaces for effective cross-team issue resolution.
• Strong understanding of how inherited IAM, security, and network policies affect service reliability, operability, and troubleshooting.
• Demonstrated record of delivering platform capabilities for consumer-facing software products, especially API- and event-driven systems.
• Deep experience adopting and operating within a modern SDLC and engineering practices, including AI-enabled development, DevSecOps, and platform-as-a-product.
• Thorough understanding of modern information security and data protection practices and their application across technology stacks in regulated environments.
• Collaborative, low-ego approach focused on business outcomes, with the ability to motivate others and influence without authority.
• Exceptional communication skills, including the ability to influence across organizational levels and tailor messages to different audiences.
• Sound judgment and flexibility, with the ability to consider broader context and strategy when developing solutions.
• Adaptability to rapidly shifting priorities, topics, and environments.
• Initiative and ability to translate strategy into action and drive delivery hands-on.
• Ability to remain calm and structured under pressure, including during major incidents and critical decisions.
• Strong relationship-building and negotiation skills with internal and external stakeholders, grounding decisions in data.
• Intellectual curiosity, commitment to excellence, attention to detail, and a bias toward best practices and continuous improvement.
• Ability to embody the company’s values: Win as one team, Lead with integrity, and Be the change.

Nice To Haves

• Experience in financial services or other regulated industries, including operational resilience requirements and their impact on architecture decisions.
• Hands-on experience with commercial and open-source observability, AIOps, and incident management platforms at enterprise scale.
• Experience applying reliability and observability practices to AI and LLM-based systems, including agentic workloads.
• Undergraduate degree in Engineering, Computer Science, or another technical field; preferred but not required.

Responsibilities

• Contribute platform expertise across platform domains and design systems, including APIs, services, events, data, UI, and supporting capabilities, using modern engineering and architectural patterns.
• Create and communicate best-practice target-state designs using cloud-native patterns, supported by artifacts such as business cases, process context, context and sequence diagrams, and architecture decision records.
• Lead the architecture and roadmap for SRE capabilities, including standards-based observability, telemetry pipelines, SLO-based alerting, AIOps, event correlation, incident response and on-call tooling, runbook automation, and self-healing.
• Embed reliability into platform paths used by product teams, including SLIs, SLOs, error budgets, resilience patterns, production readiness reviews, safe change practices, chaos and disaster recovery testing, and blameless post-incident reviews.
• Partner with Platform Engineering leaders to champion modernization of front-end, middle-tier, and back-end technology stacks within an AI-first delivery model.
• Lead evaluations of new and existing vendors for alignment with Platform Engineering strategy, technology, and integration patterns.
• Define and drive adoption of integration patterns across internal systems, services, and capabilities so data, events, and services are available for consumption across channels.
• Partner with platform owners, product partners, and stakeholders to intake and evaluate platform capabilities and features, influencing designs before execution and delivery.
• Validate designs through hands-on proofs of concept and reference implementations, and contribute to architecture reviews and governance.
• Explain the business value of architectural roadmaps, including fact-based forward-looking perspectives and options and trade-offs aligned with business and engineering strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed