Principle Software Product Manager - HP app

HP•Vancouver, WA

About The Position

At HP, we are transforming how customers interact with their devices through a unified digital experience that helps them set up, manage, support, and get more value from their HP products. The HP app serves as the primary digital destination for millions of customers worldwide, connecting them with device experiences, support services, productivity solutions, personalized recommendations, and new value-added offerings. We are seeking a Principal Product Manager to define and drive the strategy, roadmap, and customer experience for key areas of the HP app. This role requires an experienced product leader who can combine customer insights, business objectives, data, and market trends to deliver experiences that increase customer satisfaction, engagement, retention, and growth. As a Principal Product Manager, you will work across engineering, design, analytics, marketing, customer support, and business teams to identify opportunities, prioritize investments, and deliver meaningful outcomes for customers and HP.

Requirements

Extensive experience leading software or digital product initiatives with significant customer and business impact.
Strong customer-centric mindset with a passion for solving customer problems.
Proven ability to define strategy, prioritize investments, and execute in complex, cross-functional environments.
Strong analytical skills and experience using data to inform product decisions.
Excellent communication, storytelling, and stakeholder management skills.
Experience working in agile software development environments.
Familiarity with experimentation, product analytics, customer journey mapping, and growth frameworks.
Bachelor's degree relevant area or demonstrated competence.
Typically 10+ years of experience in product management, digital products, software, or related fields.
Demonstrated success delivering customer-focused products at scale.
Experience working across engineering, design, analytics, and business organizations to drive measurable outcomes.

Nice To Haves

Owns strategic product areas that influence the experience of millions of HP customers globally.
Drives decisions that impact customer engagement, satisfaction, retention, and business growth.
Influences product direction across multiple teams and organizations.
Serves as a trusted advisor to senior leaders on product strategy and customer experience opportunities.
Contributes to the development of product management talent and best practices across the organization.

Responsibilities

Define product vision, strategy, and roadmap for major areas of the HP app.
Develop a deep understanding of customer needs through research, customer feedback, behavioral analytics, and market insights.
Identify opportunities to improve customer engagement, satisfaction, retention, and business performance.
Lead cross-functional teams through product discovery, prioritization, development, launch, and optimization.
Drive alignment among stakeholders and senior leaders on product direction and investment priorities.
Establish measurable goals, success metrics, and KPIs for product initiatives.
Leverage analytics, experimentation, and customer insights to inform product decisions and validate outcomes.
Partner with UX, engineering, and business teams to create seamless end-to-end customer experiences.
Monitor competitive trends and emerging technologies to identify new opportunities for innovation.
Mentor product managers and help strengthen product management practices across the organization.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave