Principal, Software Engineering

Humana•New York, MA

2d•$156,600 - $215,400•Remote

About The Position

The Principal, Automation Engineer, Tools Support & Onboarding is a senior hands-on technical leader responsible for enabling, supporting, and advancing enterprise Quality Engineering (QE) tools, automation platforms, and onboarding capabilities across Humana. The role advises Quality Engineering, Engineering, DevOps, Product, and Architecture teams on adopting, integrating, and using enterprise testing and automation solutions. The position leads implementation and support of enterprise QE tools and platforms, sets best practices, drives tool standardization, and helps teams maximize automation and testing investments. Technologies include Azure DevOps (ADO), qTest, Tricentis Tosca, Selenium, Playwright, API automation frameworks, CI/CD platforms, AI-enabled testing solutions, and related tools. The role promotes delivery efficiency, quality, traceability, and governance through consistent tool adoption, onboarding, training, integration standards, operational support, and continuous improvement. This remote position may require occasional travel to Humana offices for training or meetings. Work-at-home employees must have internet service with at least 25 Mbps download and 10 Mbps upload, and work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. The scheduled workweek is 40 hours. The posted annual base-pay range is $156,600–$215,400, and the role is eligible for a bonus incentive plan.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
12+ years of Quality Engineering, Test Management, Automation Engineering, SDET, or Software Engineering experience.
8+ years of hands-on experience implementing, supporting, administering, or enabling enterprise testing and automation tools.
Deep expertise with Azure DevOps (ADO), qTest, Tricentis Tosca, Selenium, Playwright, API testing and automation tools, and CI/CD platforms.
Experience supporting integrations across test management, automation, requirements, release management, and DevOps ecosystems.
Strong understanding of Agile, DevOps, Continuous Integration, Continuous Testing, and Continuous Delivery practices.
Experience leading onboarding, enablement, training, adoption, and support initiatives for enterprise engineering tools.
Excellent communication, leadership, consulting, stakeholder management, and problem-solving skills.

Nice To Haves

Experience in healthcare, insurance, financial services, or other highly regulated industries.
Experience implementing AI-driven testing tools and intelligent automation platforms.
Experience evaluating and conducting proof-of-concepts for enterprise software platforms and testing technologies.
Knowledge of Generative AI, Large Language Models (LLMs), prompt engineering, and AI-assisted software testing.
Experience with cloud platforms such as Azure, AWS, or GCP.
Experience supporting enterprise-wide quality engineering, test management, or DevOps transformation initiatives.

Responsibilities

Define and execute Humana's enterprise Quality Engineering tools strategy, roadmap, and adoption plans.
Establish standards, governance models, operating procedures, and best practices for enterprise testing and automation tools.
Evaluate, recommend, and support enterprise quality engineering solutions; lead proof-of-concepts, pilots, and assessments of emerging testing, automation, AI, and DevOps technologies.
Serve as the enterprise subject matter expert for QE tools, test management platforms, automation solutions, and quality engineering practices.
Provide technical leadership and operational support for enterprise tools, including Azure DevOps, qTest, Tricentis Tosca, Selenium, Playwright, AI-enabled testing platforms, and related solutions.
Lead onboarding for application, development, and QE teams, and partner with Segment QE teams to improve adoption, utilization, and consistency of testing practices.
Develop and maintain onboarding frameworks, implementation guides, training materials, knowledge repositories, standards, and self-service support resources.
Support tool configuration, administration, integrations, upgrades, troubleshooting, and operational readiness.
Establish integration patterns across test management, requirements, automation, defect management, CI/CD, release management, and reporting platforms.
Enable traceability across business requirements, user stories, test cases, automation assets, defects, releases, and production outcomes.
Collaborate with vendor partners and internal platform teams on enhancements, roadmaps, and tool optimization.
Improve tool adoption, user experience, platform stability, governance compliance, and operational effectiveness.
Mentor Quality Engineers, Automation Engineers, SDETs, and delivery teams on enterprise tools, quality engineering practices, and automation capabilities.
Evaluate and implement AI-enabled testing capabilities, including test generation, intelligent test maintenance, risk-based testing, self-healing automation, and predictive quality analytics.
Develop best practices and governance standards for AI-assisted testing and automation, and integrate AI capabilities into testing workflows and delivery pipelines.
Provide technical consulting and guidance to QE and application delivery teams across Humana business segments.
Assess tool usage, process maturity, and adoption challenges; recommend optimization and continuous improvement.
Support enterprise transformation initiatives involving QE modernization, DevOps, test management, automation, and AI adoption.
Partner with leadership teams to establish enterprise governance, support models, standards, and operational excellence practices.
Integrate QE tools within DevOps, CI/CD, and continuous testing operating models; enable automated quality gates, release-readiness validations, and testing workflows throughout the software development lifecycle.
Partner with DevOps, Platform Engineering, and application teams to improve tool integrations, automation workflows, and execution environments.
Promote engineering excellence through standardized tool adoption, automation enablement, process optimization, and continuous improvement.